I reserved a ground floor non-smoking king suite 1 month in advance. Upon arrival a 6:30 we were given a 4th floor smoking studio!! Check in was 4 so I can't believe there was a mass arrival. They basically over booked the place. My sons asthma did not fare well with the bad air.
Desk clerk said there was a soccer tournament and hotel was full.
Breakfast was ravaged by all the soccer moms and kids. No clean dishes or silverware. We were lucky to get a piece of fruit from the so called "full breakfast.I was given $30 off my stay so they knew they were wrong. I was not told of the 100% satisfaction deal or I would have asked for a refund.