Kenneth Johnson at the front desk was extremely helpful, understanding and generous in accomodating us after we were booked for 1 night instead of 2. He was so professional and took charge of the situation, I thought he was a manager.

Did the exorcist stay here? The first two rooms we were given were completely trashed - clean but hide-a-beds open, all drawers open (kitchen, sitting room, bedroom, bath), bed pillows strewn across room. Only one staff person on duty and he was running ragged with a hotel full of guests needing attention. He finally found us a clean un-trashed room and promised to return our HH points. By the time we got an acceptable room they had stopped serving dinner so we had to get back in the car (after driving 10 hours) and find a restaurant. Breakfast at 8am the next morning was lacking - choice of 3 sugared cereals, waffles, sweet rolls, sausage, watery juice. Staff apologized that they had run out of other food. We have been loyal Hilton customers forever and love Hampton Inns. Decided to "treat" ourselves to a "suite" on this trip and are quite sorry we did.

I spent four nights in this hotel while attending a function at the University of Florida. On extended stay, I prefer a suite hotel as it allows a feeling of greater comfort. I have stayed at this specific hotel on a number of occasions and have had positive experiences.

At the time we visited, there seems to be some problem with the upkeep of the room(s). We would leave very early in the morning and return early afternoon. We would then leave the hotel early evening. This routine was repeated each day of our stay. The room was never made up during our stay. I even let the front desk know we would be gone each day from 7 am to 1 pm. Consequently, any towel exchange fell to me taking the soiled towels to the front desk and asking for clean ones. I also had to request toilet paper and bathroom amenities on my visits to the front desk.

The breakfast facilities were to Hilton standards and everything served was to our liking. I like the location of the hotel, slightly off the major roads, but with easy access to University of Florida. It would have been nice to come back to a made bed, but even with that, the rooms are quiet and the beds comfortable.

Have you ever tried. To cut a half melon with a 4" paring knife ? No wine opener in suite because guests steal them. Rooms not ready for occupancy until after 4pm. Then rooms not made up until aft 5pm. Shower door doesn't close, lampshade tattered. One china coffee mug - oh yes paper cups are now the standard and didn't anyone notice the top of the coffee pot was melted?
Welcome to Homewood Suites in Gainesville? We usually stay in the Residence Inn down the street - thought we would try the Homewwod Suites
First of all if the rooms weren't ready .... How about saying come in, have a cup of coffee or a water while you wait? Expensive, no - just training. How about a wine opener or two at the front desk?
Towels and bed linen were nice.