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“morning surprise” 3 of 5 stars
Review of Holiday Inn Express Gainesville/I-75 SW

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Holiday Inn Express Gainesville/I-75 SW
2.5 of 5 Hotel   |   3905 SW 43rd Street, Gainesville, FL 32608 (Formerly Baymont Inn)   |  
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Ranked #19 of 44 Hotels in Gainesville
Cherry Valley, Illinois
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
“morning surprise”
3 of 5 stars Reviewed December 23, 2012

the staff was great.and the room was not to bad, I would probably stay there again. but the little bug that was in my bed in the morning sort of mad me upset. the front desk was very nice about it ,and was willing to move me. but I had to get on the road back to illinois. for Christmass all this for just $116.89 a night. Leon

Room Tip: just make sure they have sprayed for bug's the day befor.
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville/I-75 SW, responded to this review, January 5, 2013
Dear leosee,

Thank you for taking the time to convey your comments regarding your recent experience with us. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am sorry we were not able to exceed or at least be at par with your expectations. We will look into your comments and apologize for any inconvenience you experienced during your stay. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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157 reviews from our community

Traveler rating
    56
    51
    19
    14
    17
See reviews for
52
40
9
25
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Any
English first
Atlanta, Georgia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed December 19, 2012

Far Below Holiday Inn Express quality. I stay at HI Express hotels across the country more than most travelers. This hotel was built as a budget hotel and now they changed the name to HI Express and want to charge HI Express rates.

The hotel staff at check in was nice, but the room was not up to HI standards. They stamp this cute emboss seal on the toilet paper ends, but there was a ladies bobby pin on the carpet, a long hair stuck to the bathroom ceiling and the quality of the room, furniture, shower, etc was a budget hotel as a business traveler rate.

When I went to check out, the desk clerk just took the key, never once asked about the stay, or if I needed anything. Good location, but not a Holiday Inn Express experience.

  • Stayed December 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville/I-75 SW, responded to this review, January 8, 2013
Dear Jeff W,

Thank you for taking the time to write a review about your stay. I am pleased to know that you find our staff nice and our location suitable for your needs. The team takes great pride in their work and they will be happy that it has been mentioned. Please accept my apology if your stay was negatively affected by the overall condition of our rooms. Rest assured, I will address this and will work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Ridgetown
Top Contributor
371 reviews 371 reviews
58 hotel reviews
Reviews in 157 cities Reviews in 157 cities
188 helpful votes 188 helpful votes
4 of 5 stars Reviewed December 12, 2012

The lobby is beautiful and the location convenient. However, our room was smaller than we are used to with Holiday Inn Express and the bathroom less than spacious. That said, it was clean and comfortable, as well as quiet for a good night's sleep. I'd really rank it a 3.5 rahter than a 3 but it wasn't really a 4.
Breakfast was exactly like all the other Holiday Inn Express hotels. Good, hot and filling but nothing special. One nice touch was that coffee was available on arrival.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gainesville, Florida (home of the Gators!)
Top Contributor
182 reviews 182 reviews
83 hotel reviews
Reviews in 66 cities Reviews in 66 cities
145 helpful votes 145 helpful votes
2 of 5 stars Reviewed October 16, 2012

I don't like bashing any hotel, especially one that is local to me, but... As a Platinum Holiday Inn member, I am very disappointed in this hotel. First, I find it hard to believe they still allow smoking in this hotel. I smoked for years and believe "smokers have rights too" but I no longer want to live in it. They have smoking and non-smoking rooms on the same floor. Granted, they only have a few smoking rooms, still, why have any as the trend for most national chains is 100% non-smoking. I have no desire to smell smoke in my hotel hallway - period.

I left at 7AM for the day. Maid service didn't come to clean my room till after I arrived back, at 4:30PM. I understand about occupancy and turn over, but there is no reason that my room couldn't have been cleaned in the 9 hours I was gone. IF they really couldn't get it done during that time, then I think corporate needs to look at finding a manager who knows how to properly schedule staffing.

Breakfast selection was poor and stale looking. I told the front desk I was disappointed. Don't really think they cared.

Bottom line, in my opinion, you'd do better to stay elsewhere. This is an old Baymont Inn that sits right on I-75. If you do stay here, be sure to get a West facing room, not on the interstate side.

Room Tip: West Side, away from Interstate.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Gainesville/I-75 SW, responded to this review, October 30, 2012
Dear johndfffff,

Thank you for being a Priority Club Platinum Rewards member and taking the time to write our hotel a review. I am disappointed to read that you did not enjoy your overall experience with us. I want to assure you that we work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. Please accept my sincerest apology for falling short of your expectations on this day, especially with the room accommodations and breakfast you received.

Again, I do apologize and regret that this impacted your experience at our hotel.

Sincerely,

Pam G.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, Missouri
Senior Contributor
34 reviews 34 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 12, 2012

We stayed here for a quick overnight on our way to Miami and the hotel was a great choice. Room was VERY clean and spacious. The grounds were very clean and the pool area was very nice as well. The staff were very helpful and friendly with any needs we were in contact with them for. Would stop back in here any time for a stay when in the area again!

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lexington, Kentucky
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 28, 2012

It was a surprise to see that they had remodeled since our last visited, which was several years ago. The staff members that we encounter over the three days were all very pleasant. The day that we check in the lady upgrade us to a suite, the suite was about 600 square feet. Oh the towels where long and wrap around me 1 1/2 times, the bed and pillows were comfortable.
Right off I75 makes it an excellent location.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pembroke Pines, Florida
Contributor
19 reviews 19 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed August 17, 2012

We planned on heading to UF to move my stepdaughter from her dorm into her first apartment with the intent to head back home on the same day. Unfortunately, we had an emergency which lead to a late start and our plans changed to a stay over... Looking at the hotels in Gainesville was a mission in itself just to see that all the hotels were booked.. I found a room on tripadvisor to this hotel and was told that the only availability was a king size smoking room. I booked it with a request to get a non-smoking room with double beds. I received a phone call from the hotel's manager confirming that the hotel was booked and the only room available was a smoking room in-spite of my request. I was very impressed of this phone call and she said that once the visitors checked out that she would send maintenance to clean the room and try to get the smoke smell out.. Again, very impressed she said that...As I was packing my odor removing sprays in my luggage, I received another phone call that a cancellation was made and I was able to get the room I wanted originally... We checked in and everything was given to us has promised......very happy with the excellent customer service and will return for future trips...

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Gainesville/I-75 SW

Address: 3905 SW 43rd Street, Gainesville, FL 32608 (Formerly Baymont Inn)
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #19 of 44 Hotels in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Gainesville/I-75 SW 2.5*
Number of rooms: 115
Official Description (provided by the hotel):
The cozy and charming Holiday Inn Express Hotel Gainesville, Florida is centrally located between the Wild Adventures and Walt Disney World theme parks. Just two miles from the University of Florida, home of the Florida Gators. This charming property is conveniently located off Interstate 75 Exit 384. Special in room amenities include free high speed internet, ceiling fans, free local calls, and fresh baked cookies every Monday through Thursday evening. BUSINESS: Nationwide Insurance, Farm Bureau Insurance, Gainesville Regional Airport HOSPITALS: Shands Hospital, Veteran Administration Medical Center, North Florida Regional Medical Center UNIVERSITIES: University of Florida, Santa Fe Community College Local Attractions are Kanapaha Botanical Gardens, Butterfly Museum, Payne s Prairie Reserve, Hippodrome Theatre, Haile Plantation Golf Course, and Gainesville Raceway. ... more   less 
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Also Known As:
Holiday Inn Express Gainesville/i-75 Sw Hotel Gainesville
Holiday Inn Gainesville
Gainesville Holiday Inn Express

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