I would have scored this an "excellent", however my husband and I both agreed that the Front Desk Supervisor Theresa took away from our experience. She was rude and condescending to us and the other guests on several occasions. We asked another female front desk agent for a late checkout and Theresa chimed in telling us that the hotel was sold out and they couldn't extend the noon c/o time to 1 PM. Upon leaving there was a line for people who wanted to check in early and Theresa was fuming explaining that check in was at 3 PM and they were all very early. The guests don't care about all of that. Give them an idea of when they can check in and put a smile behind it. I am a G.M. at a hotel and I can tell you I would never have an associate with Theresa's poor demeanor working with the public. You would be wise to relieve her of her current responsibilities as she seems miserable doing her job. We are moving to Gainesville in May to work at the University and I can tell you yours will not be a hotel I recommend to my colleagues or friends. Theresa just lost you leisure business that any hotel will be glad to pick up. Observe your F.D. staff on a more frequent basis and you might find out a few things. Housekeeping was excellent!
- Official Description (provided by the hotel):
- Situated on the Southwest corner of the University of Florida campus, in the heart of “Gator Nation”, Hilton University of Florida is the perfect spot for conducting essential business without missing out on the pleasure. This property has been completely renovated in the last three years, offers complimentary wireless internet in our lobby, complimentary parking, and a complimentray business center for guest use. A full service restaurant is available for breakfast, lunch or dinner. Two Bit's lounge or room service can make your day easier. Visit the Olympic size outdoor pool or our complimentary fitness center. ... more less
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- Also Known As:
- Hilton University Of Florida Conference Center Gainesville Hotel Gainesville
- Hilton Hotel Gainesville
- Hilton Gainesville
- Gainesville Hilton