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“Beware of Theresa's attitude!” 4 of 5 stars
Review of Hilton University of Florida Conference Center Gainesville

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Hilton University of Florida Conference Center Gainesville
3.5 of 5 Hotel   |   1714 SW 34th Street, Gainesville, FL 32607   |  
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Ranked #12 of 43 Hotels in Gainesville
San Luis Obispo, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Beware of Theresa's attitude!”
4 of 5 stars Reviewed January 29, 2013

I would have scored this an "excellent", however my husband and I both agreed that the Front Desk Supervisor Theresa took away from our experience. She was rude and condescending to us and the other guests on several occasions. We asked another female front desk agent for a late checkout and Theresa chimed in telling us that the hotel was sold out and they couldn't extend the noon c/o time to 1 PM. Upon leaving there was a line for people who wanted to check in early and Theresa was fuming explaining that check in was at 3 PM and they were all very early. The guests don't care about all of that. Give them an idea of when they can check in and put a smile behind it. I am a G.M. at a hotel and I can tell you I would never have an associate with Theresa's poor demeanor working with the public. You would be wise to relieve her of her current responsibilities as she seems miserable doing her job. We are moving to Gainesville in May to work at the University and I can tell you yours will not be a hotel I recommend to my colleagues or friends. Theresa just lost you leisure business that any hotel will be glad to pick up. Observe your F.D. staff on a more frequent basis and you might find out a few things. Housekeeping was excellent!

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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572 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (75)
Date | Rating
  • English first
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  • Any
English first
Boca Raton, Florida
2 reviews
4 of 5 stars Reviewed January 23, 2013

I stayed at this hotel last month around Christmas time and my husband and I had a problem with our sink and television. I contacted the front desk the morning after we checked in to let them know we had a problem. After having lunch at Albert's Restaurant (where we had excellent food and an amazing server named Candace) we returned to our room to find that our problems were not resolved. I then contacted the front desk once again and within 5 minutes a kind young man named David from the maintenance department came up and got our television working properly and also resolved our sink problems. After apologizing for not getting service that morning, he then offered us breakfast coupons, which we declined because of our H Honors status we already receive breakfast coupons. He then asked if there was anything else he could do to help us for being inconvenienced. The problem being resolved was all that we needed. My husband offered him gratuity for helping us in such a timely manner which he politely declined and apologized once again for no one helping us when we initially called. It was great to be treated with respect and we will be returning to this hotel anytime we are in the Gainesville area, thanks to this kind gentleman. Upon checkout the front desk clerk thanked us for our loyalty and I was amazed that they remembered that I was an H Honors guest.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 19, 2013 via mobile

We stayed here over Christmas, and they treated us like family. Everyone from the wait staff to the heads of food/beverage services and marketing went above and beyond to ensure we were well taken care of. Our rooms were spacious and clean and were actually about to undergo renovations, even though they were already nicer (better pillows, mattresses, closet space, countertops, etc.) than many other comparably priced hotels. -- That just shows the care and pride they take in their hotel.

We could not have asked for a better visit! Thank you to Wagih William and everyone at Hilton. We will see you again on our next visit.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gainesville, Florida
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

I have attended meeting here for the last 3 years. On this visit I have been treated like royalty by Waigh William, Food & Beverage Director. Our server Denise in the restaurant gave us outstanding service. Also Loren in reservations came out to meet me and thanked me for my visit. This has been the most pleasant experience I have had in the 35 years I have been traveling in my job as a Sales professional.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sarasota, Florida
Top Contributor
73 reviews 73 reviews
19 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 14, 2013

I travel to Gainesville and this my favorite hotel in town. Very nice hotel for a smaller town like Gainesville. Clean, comfortable rooms, and a great location convenient to UF, restaurants and I-75. The management has done a good job updating the rooms and hallways over the years. Typically the rates are very good for the quality of the hotel. As you would expect the hotel significantly upcharges during special events: UF football games, graduation weekends..,

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Clearwater, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed January 10, 2013

I stay at this hotel at least once a month if not twice a month and usually 2 to 4 nights at a time. I have never been treated anything but excellent, every time I have been there!! From checking in late, usually 7 pm or later I am greated by Marlea who smiles and welcomes me, knows me by name and always greets me as such! I get my room key and she always adds, if you need anything, just let me know. When I enter the room, there is always a light on, which is nice no fumbling in the dark and jazz music playing to welcome me. In morning I am always welcomed by Denise and Emma taking me to my favorite table. They both are exceptional , taking care of anything you need. Fresh fruit and yummy items from oatmeal to a fresh omelette is yours depending on your mood. Wagih always greets me when I check in and in morning, "are you joining us for breakfast?" So glad to see you again is his greeting. In evening if you eat there, the 2 Bits bar and grill is excellent!!! Great food great atmosphere and great service, Kelsey and Vito are excellent, recommend when you do not know what you want and very attentive, bringing you drink refreshments with a smile. On a recent stay they were swamped and ran around making sure every guest had the same excellent experience. My favorite at this hotel is Theresa at the front desk. "checking to make sure you have everything you need" Always a smile and a pleasant voice! Was there one night to check in and the guest in front of me was quite rude, she never lost her composure and made the guest happy. I work for a very large retail company and customer service is number one in my company and I can tell you from personal experience, this staff goes above and beyond for every guest!! I even had an issue with housekeeping in my room and when I spoke with Theresa it was handled and when I came back after a long day was welcomed with a wonderful room!!! Stay here!! You will not be disappointed!~

Room Tip: Speak to front desk,, they will help you get exactly what you want!
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  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ormond Beach, Florida, United States
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed January 1, 2013

Convenient location to stay for business at Shands and UF. Parking is not the greatest. The hotel and rooms are decorated in Gator decor (blah). The rooms are comfy and clean. There was no lotion in the rooms. Generally, Hilton provides decent toiletries. Albert's was average. Unfortunately, I did not get to try out the bar area. It seemed like it was pretty nice,

Room Tip: Plan on walking far from your car to the hotel. Make sure you pack an umbrella!
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton University of Florida Conference Center Gainesville

Address: 1714 SW 34th Street, Gainesville, FL 32607
Phone Number:
Location: United States > Florida > Gainesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Gainesville
#10 Romantic Hotel in Gainesville
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton University of Florida Conference Center Gainesville 3.5*
Number of rooms: 248
Official Description (provided by the hotel):
Situated on the Southwest corner of the University of Florida campus, in the heart of “Gator Nation”, Hilton University of Florida is the perfect spot for conducting essential business without missing out on the pleasure. This property has been completely renovated in the last three years, offers complimentary wireless internet in our lobby, complimentary parking, and a complimentray business center for guest use. A full service restaurant is available for breakfast, lunch or dinner. Two Bit's lounge or room service can make your day easier. Visit the Olympic size outdoor pool or our complimentary fitness center. ... more   less 
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Also Known As:
Hilton University Of Florida Conference Center Gainesville Hotel Gainesville
Hilton Hotel Gainesville
Hilton Gainesville
Gainesville Hilton

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