I stay at this hotel at least once a month if not twice a month and usually 2 to 4 nights at a time. I have never been treated anything but excellent, every time I have been there!! From checking in late, usually 7 pm or later I am greated by Marlea who smiles and welcomes me, knows me by name and always greets me as such! I get my room key and she always adds, if you need anything, just let me know. When I enter the room, there is always a light on, which is nice no fumbling in the dark and jazz music playing to welcome me. In morning I am always welcomed by Denise and Emma taking me to my favorite table. They both are exceptional , taking care of anything you need. Fresh fruit and yummy items from oatmeal to a fresh omelette is yours depending on your mood. Wagih always greets me when I check in and in morning, "are you joining us for breakfast?" So glad to see you again is his greeting. In evening if you eat there, the 2 Bits bar and grill is excellent!!! Great food great atmosphere and great service, Kelsey and Vito are excellent, recommend when you do not know what you want and very attentive, bringing you drink refreshments with a smile. On a recent stay they were swamped and ran around making sure every guest had the same excellent experience. My favorite at this hotel is Theresa at the front desk. "checking to make sure you have everything you need" Always a smile and a pleasant voice! Was there one night to check in and the guest in front of me was quite rude, she never lost her composure and made the guest happy. I work for a very large retail company and customer service is number one in my company and I can tell you from personal experience, this staff goes above and beyond for every guest!! I even had an issue with housekeeping in my room and when I spoke with Theresa it was handled and when I came back after a long day was welcomed with a wonderful room!!! Stay here!! You will not be disappointed!~

Convenient location to stay for business at Shands and UF. Parking is not the greatest. The hotel and rooms are decorated in Gator decor (blah). The rooms are comfy and clean. There was no lotion in the rooms. Generally, Hilton provides decent toiletries. Albert's was average. Unfortunately, I did not get to try out the bar area. It seemed like it was pretty nice,

We went to Alberts for Christmas Day dinner and it's now five days later and we are still dealing with the issue. Our meal was great, however we payed with two credit cards and have since been charged multiple times and overcharged an outrageous amount on both cards. The meal was $101.06 and one card should have been charged $30 and the other $71.06. Instead one card was charged $101.06 and $85.27 and the other card was charged $85.27 twice. My mother and I went to the Hotel after not being able to contact anyone by phone and we stood around for over two hours and was passed from one person to the next until they finally gave us to the restaurant manager who said he would refund one of the cards the difference between the over charged amount and the actual amount.

The manager also treated us to a meal after waiting for so long and dealing with so much stress. The food was once again excellent. However, since then we have had another charge come up onto my husbands card and my mothers bank suspended one of the transactions and the other went through. We have been passed from one person to another so many times, and still have yet to have the issue resolved. I have never had something like this happen at any restaurant, hotel, or business and I don't feel this is appropriate to do with peoples bank accounts especially during the holiday season!!

Great location, convenient to the University of Florida Campus and the Shands Cancer Center, Multiple Restaurants (Bonefish Grille, Outback, TGIFridays to name a few) and Shopping Close by (Target, Best Buy).

Friendly and Knowlegeable Staff - Jacqueline and Jason (Front Desk), Kelsey, Emma and Dana (Restaurant Servers).

Beautiful Pool area and a clean well equiped Gym facility.

Delicious Food in the Bar or Restaurant