We had a one night stay at this hotel in Gainesville FL. Overall this hotel is a nice place. Good parking at no charge, many handicapped parking spots, very good restaurant. We stayed in a king room on the 4th floor not far from the elevator. Te had difficulty with the locks on the room door constantly. The water in the bathroom sink would not go down. We had to bail it out with a drinking glass and our it into the toilet. We brought this to the attention of staff and they "made a note of it" but never suggested that we should change rooms. Hilton hotels are usually pretty good and we often choose them because we are Hilton Honors members and earn points. This hotel was very convenient for our business the next day and was the reason we chose it. We chose the room with breakfast package as it was the best deal offering. The full buffet was great and with lots of choices in food including omlet bar. People should expect that keys will work and plumbing will drain. Outside the elevator there was a large stain in the carpeting. This hotel needs to improve its quality control program. Would suggest that you check the room before you unpack. We were in room #440. This is a beautiful hotel but be aware.

We booked a room for 2 nights when our pup was having surgery at UF. We left after the first night because the hotel was horrible. The name "Hilton" is supposed to indicate the flagship of the corporation, and as an Honors member I can say that if this is what they think of their name maybe we will look further. Our stay....

...started when we arrived at about 10:00am. I realize that's a little early for our requested "early check-in" but wanted to let the desk know we were there and ask that they call my cell phone when a room was available since we had been up and on the road since 4:00am. The lady wouldn't take my number and told me I could just come back later. Thanks. Makes being a Hilton Honors member all the more special.

We then went to have breakfast in the dining room. Seated at a table with nothing (silverware, napkins, etc.) on it. Menus and coffee brought, still none of the above. The wife always like the breakfast buffet where, we were told, an omelet station would make whatever you wanted. After 3 trips, still nobody behind the "omelet station" so it was scrambled eggs from the steam tray. The cook and the waitress were basically disappearing acts. But she did stop by to drop the check off....half way through our meal.

The room. Probably the worst Hilton room I have ever seen. Filthy, stained carpet. Dorm-room furniture with mis-matching hardware. Room service menus stained with whatever, one dated 8/09 and one 9/10 and with different prices. Black scuff marks and chips on/in walls. Accumulated dust on furniture and in a/c vents. Dark mold in window and bath tub. And my personal favorite: the large pillow sitting on the armchair was actually sewn to the chair, so you actually had to sit so far forward that it was uncomfortable. What's next, padded walls and bolted-down furniture?

Even the elevators were filthy. One of them looked like someone had spilled some sort of dark sticky liquid in the corner and on the wall under the control panel. On our way down a housekeeper got on and stood right next to it, leaving without a word. From the looks of it, it had been there for a while (unless the liquid had the ability to grow a dust-like fuzz). The other elevators were only slightly better.

Finally the dining room/bar for dinner. We were told the dining room was reserved for a party that evening but could eat in the bar. Approximately 30 minutes later we noticed they were seating people in the dining room, obviously not a private party. We decided to play it safe and order hamburgers, which came on onion rolls (must have run out of hamburger buns and the like). And if you're any larger than the average-sized person I would recommend you avoid the low (as in LOW) chairs and tables in the bar area. Basically uncomfortable, with mediocre food.

When we checked out a day early the same lady at the desk did not even ask why we were cutting our stay short. Maybe she got distracted taking a private call and chatting on her cell phone, or has seen people usually leave early.

This Hilton property has major problems in basic hotel management and upkeep. These weren't small things that one might excuse as a once-in-a-while mistake or oversight. They speak to basic rules for cleanliness, attitude, and upkeep. Totally unacceptable.

We spent two nights at The Hilton and thought it was the best out of the 4 hotels we've stayed out while visiting our son at UF. The room was nicely appointed, had plenty of outlets for charging our phones, computer and ipad. The beds were VERY comfortable. The shower was refreshing and best of all the towels were large and absorbent. There were plenty of hooks in the bathroom which was very convenient. We had a delicious breakfast in the dining room both days, the waitstaff and managers were very friendly and accomodating. The pool area was very nice as well. Overall a perfect stay and a hotel we will return to on future visits to Gainesville.

Very friendly staff. We were there on Halloween night for a family funeral in Gainesville . Our granddaughter had to miss trck or treat. The staff arranged for her to trick it treat in the hotel lobby. Very nice.

Rooms are large, clean and up to date.