We booked our room through hotels.com and selected two full beds. upon checkin I was told that we were given one king bed. since I was traveling with my husband and two children that would not work, however I was told there was no other options, no rollaway beds and was offered blankets and pillows so that we could sleep on the floor. Mind you, my 7 year old is in a cast and my 4 year old had chronic asthma and currently had a respiratory infection. But it was already 9 pm so what choice did we have? We purchased an air mattress and begrudgingly went to out room. Finally settled and ready for bed, but the ruccous from the college kids in the next room went on until 4 am.! At this point I hadn't been offered so much as a free breakfast for my inconvenience. Obviously, the management at this hotel has no idea what it's like to be working parents who both work hard to afford these types of vacations. I'm tired, disgusted and disappointed with the Hilton hotel chain.
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