After accidentally booking a room for the day before, the front desk made sure to get me a room for the night and at the same rate....Then offered me a beer and snacks that are complimentary in the lobby in the evenings. The next morning the GM fixed the no show charge on my credit card from the night before and thanked me for my business. The staff here is great, and the location is awesome. There are some great places to eat less then 1 block....and a nice place to smoke a cigar in a shop right downstairs. Best place to stay in Gainesville.