I had heard there were problems with getting the room you want (we wanted a beach view) called to verify the reservation the Tuesday before our Saturday arrival. Everything was ok. Till we got there. Then all they had available was a pool front room on the second floor. The lady was so unconfrontational and unhelpful it was making me nauseous. I asked for a discount, she offered me 189 - the rate I had was for 198 - I told her it would have to be more. She talked with her 'friend' a little and then came back and told me she didn't know how I got quoted the 198 in the first place - I told her off the hotel's website. She wouldn't budge and since it was Fourth of July weekend and no other place to stay, well, they had us suckered.
The room: There was only one sink and it was in the entrance hallway with no vanity area to put your stuff. We were very cramped in that area the whole trip. And it was either freezing or hot - no in-between.
The pool was nice and the kids loved the rock slide. We didn't see any volleyball or kayaks or anything like that as advertised. The pool bingo was a joke, two of us one bingo on the same game and they didn't have enough prizes to give out so I let the kid I was tied with have the cheesy prize (a nerf ball). The staff was rude about it so that's why I mention it here. I quit playing after that.
The pool bar was outrageous at 7.50 a drink and the drinks were very weak and the bartender was quite rude. She didn't even put the ingredients in as posted. If she didn't have cranberry juice for the cosmo, well grapefruit juice would have to work just as well (YUCK!).
Parking: Don't plan to be out past 8 - you won't have a parking place to come back to!
Housekeeping: Don't get dressed by the door! They barge in on you even when the privacy sign is on the door and you've yelled at them to go away. She said our room was listed as a checkout on the 'board', which we weren't checking out.
All in all, there are other beautiful places to stay and we will be staying elsewhere next time for sure! I'm sure this will be followed by a few excellent reviews to cancel this one out - but don't be fooled! This place needs some major work in the service department!
- Official Description (provided by the hotel):
- Wyndham Garden Fort Walton Beach/Destin, Florida is a family oriented beachfront hotel tucked away from the Destin traffic on Okaloosa Island. No other location compares to the world's whitest beaches and emerald green waters. With fishing, golf courses, shopping, and other attractions nearby, you are sure to find a way to pass the sultry Florida days. Our full service resort features all the helpful amenities needed for a comfortable stay, including luxurious penthouses and one bedroom suites with kitchens. Romantic getaway? Our fabulous honeymoon suite presents cozy bedding in a warm setting and a deluxe view of the Gulf of Mexico from the Jacuzzi tub. Visit the Crab Island Cafe specializing in seafood entrees, or our seasonal poolside Manatee Grill & Bar. We haven't forgotten the business traveler or conventioneer. With 3,500 sq. Ft. Of meeting space, we are ideally suited to accommodate any function from a business conference to a wedding celebration. Relax, our professional event and catering staff can offer creative, budget-conscious ideas for a successful event. Want to add some fun to your day on the beach? Take advantage of all that is offered for free - bikes, ping pong, bingo by the pool, beach service with chairs and umbrella. Our Dive-in movies deliver drive-in quality in a wet atmosphere as our main pool becomes a cinema. Guest under the age of 24 must be accompanied by parent or guardian. ... more less
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- Also Known As:
- Holiday Inn Resort Fort Walton Beach Hotel Fort Walton Beach
- Holiday Inn Fort Walton Beach
- Fort Walton Beach Holiday Inn