I have to say that the staff always treated us with respect and a smile. The hotel was in a great location and the view of the ocean from our balcony was fantastic. However, the room needed some updating. Worn carpet and bathroom just to mention a few. I also don't like bugs so if there are any bugs that I see, I pretty much need them gone. My husband killed a few spiders that were making their home in the corners of the room. I don't think any guest should have to deal with that.