My family arrived before check in time, and was greeted with smiles from the front desk. We knew we would probably have to wait for our room, but was surprised when they said it was ready to go, and even if it hadn't been ready we were welcome to go to the lazy river or head on out to the beach. Our unit was exactly as showed in the pictures and clean. The pools at Destin West and the Ramada were more than enough, so that we didn't have take our kids to Big Kahunahs in Destin. I couldn't really say anything for maintenance as we didn't need them for anything while we were there. On check out day I phoned down to find out what was required and was told to return their pool tags, take out the garbage, and load the dishwasher. Simple enough I can't wait to come back next year! Thank you for a great vacation!