I hosted a church function at this location and invited several Pastors from various locations throughout the Gulf Coast and when they arrived their rooms were not up to power, they were not clean and there was obvious mold. My guest had to move rooms in the middle of the night, and several guest even checked out after moving to two rooms and not satisfied with either. This was reported to the front desk and the desk gave my guest $5.00 off of their stay...really!!! I was very offended by this considering the inconvienence this caused. I waited until Monday when a manager would be in thinking I would receive a better outcome, but much to my suprise the manager, "Mr. Allen" insisted the rooms "that he did not see" were clean and there was no mold...REALLY. he said he would call my guest and provide compensation but he did not follow through. This place really needs a make over and not only the rooms, they need to also take a look at the staff. I was very disappointed in the rooms but even more disappointed in the service!!! We have many functions all year and would like to hold them here because of the location but because of this I will no use it again and surely will not recommend it to anyone.
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- Also Known As:
- Marina Bay Hotel Fort Walton Beach