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“Nice Stay” 4 of 5 stars
Review of Comfort Inn and Suites

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Comfort Inn and Suites
2.0 of 5 Hotel   |   137 Miracle Strip SW, Fort Walton Beach, FL 32548   |  
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Ranked #8 of 30 Hotels in Fort Walton Beach
Tampa, Florida
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
“Nice Stay”
4 of 5 stars Reviewed July 18, 2013

Stayed at the Comfort Inn because it was convenient to family we were visiting. Very close to the beaches and lots of restaurants. There are a lot of things to do in the area. We checked in at around 5 oclock and our room was ready for us. Quick and easy. Our first room was on the second floor in the back and was nice and quiet. The room and bathroom were very clean. The bed was comfortable, with the exception of the teeny, tiny pillows they give you. Really hard to sleep with.
We were unable to enter our room the second day, had an issue with the door key reader.The young lady at the front desk quickly had us in a new room and taken care of. I do not like indoor pools so we didn't use it, but there were other folks in there having fun. There is a small gym and a computer room, but we didn't use those either. We did use the breakfast for 3 mornings, and it was well taken care of. I wish I would have gotten the name of the woman in charge, but I did thank her. It was standard with eggs, bacon or sausage, hot and cold cereals, toast, bagels etc.
She just did such a great job of keeping everything full and clean all while asking everyone if they needed anything.
Overall we had a great stay, nice employees, only observation was that in both rooms we had , the carpets needed cleaning. Oh, and those pillows. Yikes.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, July 21, 2013
Thank you so much for being our guest while on your vacation. We are thrilled to hear you had a great time. We do hope to see you again soon. Thank you for your business!
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94 reviews from our community

Traveler rating
    43
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    15
    4
    7
See reviews for
36
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Huntsville, Alabama
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 19 cities Reviews in 19 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 8, 2013

I recently stayed in this hotel on a last minute trip to the area. I was joining some others that already had a room elsewhere. This hotel was convenient to most other attractions. Their rooms were clean, staff friendly, and parking lot was large and well lit. Because of my late check in, I was given a first floor room. The staff told me the rooms on floor one were quiet, but this was NOT the case at all. I consistently heard noises: banging doors, screaming children, etc. All in all, a good stay.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, July 14, 2013
Thank you for taking time to post about your recent stay. We are happy you made the choice to stay with us during your trip to Ft Walton. We hope to see you back again when your travels bring you back to our area! Thank you for your business!!
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Ooltewah, Tennessee
Senior Contributor
29 reviews 29 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed June 25, 2013

Got there at 3 pm for check in, and they gave us a dirty room,went back to front desk, and had to wait for them to find a clean room, front desk staff was squabbling with another traveler due to room not being ready as promised , they were short and with a non proffessional attitude,when we finally got the room, it was clean and cozy,but the carpet in the room, and in front of the elevators was dirty with stains,there was mold in the roof of the pool room,staff was hesitant when asking for extras such as towels and such,parking is good, breakfast was fair,but not enough tables to accommodate,all those needing a table to sit down.Not sure I would come back in the future due to the attitude of the staff !

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, July 2, 2013
Thanks for your review. I am very sorry to hear you had a bad experience. We will certainly address your concerns with our team. We would like to ask you to come back in the near future and allow us to meet your expectations!
Thank you for your business.
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1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 18, 2013

booked and was suppose to be checked in at 2 but made us waited over an hour in the lobby bc it wasn't clean yet. didn't even go to the pool to swim while waiting. I think the receptionist was a bit of a racist. didn't bother to smile or look at us in the eye. id pay a bit more for a better serviced place.

  • Stayed June 2013
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, June 19, 2013
Thank you for your review. I am sorry to hear you had a bad experience. Our regular check in is at 3:00. Early request are able to be made, however if we are sold out the night prior, its very hard to get all of the rooms cleaned and inspected if guest stay after their scheduled check out time. Regardless, our staff should always make every guest feel welcome. We always do whatever we can to make all of our guest feel at home. I really hope you will allow us another chance to give you an exceptional experience. Its our goal to have every guest leave happy and excited to return! We do hope to see you again in the near future.
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Evergreen, Alabama
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 12, 2013

Came here on vacation the hotel was very nice the room and lobby was nice and clean and well maintained. The pool room had black mold on the ceiling and the A/C was broken so it was very hot. The pool itself was clean. The Breakfast was the biggest downfall. Both mornings there no eggs cooked and the breakfast attendant was unfriendly. Upon checkout the front desk person was ok could've been a little friendlier. I'm employed at a choice hotel so I'm aware of the standards for most brands.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, June 13, 2013
Thank for you your post. We appreciate your feedback and will look into the issues you mention in your post. We appreciate your business and happy to hear you are also an employee with the hotel chain.
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Pawleys Island, South Carolina, United States
Senior Contributor
46 reviews 46 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 2, 2013

Hotel was clean and comfy and up to date. Front desk staff was very helpful upon check-in. Hotel is convenient to shopping, restaurants, and the historical Indian mound museum. Breakfast was good, too. Only negative is that at check-in and departure there were no luggage carts to be found. The front desk person at check out didn't seem to care.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, June 5, 2013
Thank you for your post. I am happy to hear you had a nice stay. Often times when we have several guest check in at the same time all of the luggage carts are in use. I can assure you our staff cares about every guest, so we will talk to our staff to ensure every guest receives a warm welcome and helpfulness upon every check in. We hope to see you back soon!
Thank you for your business!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Top Contributor
77 reviews 77 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 25, 2013

This was a great hotel , excellent location for visiting work and right near Okaloosa Island and Destin. Newer property, but GPS won't tell you right location. Staff was friendly, rooms were great, and breakfast area roomy. Breakfast food was ok. Good set for business center. They had an indoor pool that I did not try.

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle W, Public Relations Manager at Comfort Inn and Suites, responded to this review, June 1, 2013
Thank you so much for your time to let us know about your recent stay. We are happy to hear me not only met your expectations, but exceeded them!
I have GPS in my car and every few years it requires an update, so that address`s can be verified? I have experienced the same issue during my travels to other locations.

We hope to see you again soon when your travels bring you back to Ft Walton!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn and Suites

Address: 137 Miracle Strip SW, Fort Walton Beach, FL 32548
Phone Number:
Location: United States > Florida > Florida Panhandle > Fort Walton Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Fort Walton Beach
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn and Suites 2*
Number of rooms: 75
Reservation Options:
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Also Known As:
Comfort Hotel Fort Walton Beach

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