If I could rate 0 for this condo I would. I see there may be "some" good reviews on here, but please don't take those in considerations as our family just had the WORST experience in history there. We stayed at the Hermitage condos for 1 week, and you DO NOT get what you paid for. I guess we could compare due to the fact that we have stayed at other condos like SeaCrest the past 7 years in the same area. We only tried this new condo because we wanted to stay together with our other family who already booked here.
First off, the owner Rick Saunders is an unprofessional, lying, harassing person! After we checked out half a day early he called us on our drive back home asking us, "What did you do to my condos? It smell like urine in here!" Excuse me!! His condos smell like urine and sewer to begin with. It is so nasty in there. When you use the RR, the toilet will make sounds and leaks, and the pull out couch you don't even want me to get into. When you pull it out, there is a big hole/dent in the matress and there are stains all over (female's stains). It's disgusting. So we couldn't sleep on there. When I slept on the couch at night a CATERPILLAR crawled on my pillow!!!! There are bugs everywhere and these two men came in sprayed bugs stuff when we had 2 children living with us.They are only 3 and 4 years old. Its so disgusting and dangerous. And when we told the owner, he said it's just caterpillars.
The place smell like sewer, so please don't kill youeself there. You don't get what you pay for. Pay a few more bucks and stay at other condos. They are clean, good customer service, and worth your hard earned money.
***NO ELEVATOR AVAILABLE***
The owner would keep calling us making harassing calls. He sent us an email stating he will charge $185 extra for "STOLEN ITEMS"... he was missing "more than 10 towels". There were not even 10 towels available to us to begin with. We didn't even use all of them because they were so dirty and smelled. The ones we did use, we washed and holded it respectfully. Most of the time we used our OWN towels and why would we want some cheap, smelly, dirty towels to bring home??? He called, and called, and harassed us... and the accusations!!! After a vacation you're supposed to feel relaxed, but after staying at this condos we're more stressed than before we left. It's the worst experience, and I do not want any other couples, or families wasting their money here at this condos and ruin their vacation! Please guys, do not get yourself into the same situation!!! Don't waste your money, time, and energy to deal with this scam owner!! He will be nice to you before you book, and once you're in you're done. Be careful, and book at SeaCrest or other neighbor condos instead.
We didn't want to complain while we were there because we didn't want to waste our vacation time complaining and worry about it, but who knew at the end it would stab us in the back. Unbelievable!!!