We just returned from a 5 night stay at the Waterscape resort. When we first arrived, we were upset to find out that the extra night in our room that we had added on a few weeks before our stay was occupied and would have to be put in a different room for a night and then move to our real room the next day. We have 3 small children and weren't happy to hear that we would have to move all of our belongings (which is a lot with a newborn, 2 and 3 year old) and groceries to another room during the next day which we'd hoped to stay at the beach/pool all day and relax. The staff was wonderful and gave us that first night for $200 off and the next day, amazingly at our request moved every one of our belongings to our real room and put everything exactly (and I mean exactly) in the same spot we had them in our previous room. We were then able to enjoy our day and never had to worry about the move. They were very friendly and helpful and have also kept us up to date on one of my childs blankies she had lost and have been looking everywhere for it. So, definitely A+ on the customer service.
The resort itself was wonderful with the 3 different pools which are great for any age. The small pool has a pirate ship slide and is no more than a foot deep and has a mushroom that sprays water off the top and little animals that also spray water in the pool. This is a great pool for small children that are just walking or are too young to swim in a big pool themselves. The middle pool is nice and quiet and is like a normal pool to leisurely lay around in. The pool nearest to the beach is neat with the lilly pads to play on, waterfall, food bar, and has another foot deep enterance for small ones. And of course, the lazy river which is a lot of fun to float around in. My only complaint of all of the pool areas is that there isn't an onsite food grill/bar type area to grab lunch. You can order off the menu from Fudpuckers across the street there, but it is expensive and can take a while to get there. So, be prepared to pack a lunch or be sure to have lunch on hand since there are no good food options for lunch unless you leave the resort. The beach is beautiful with the emerald ocean and white sand. They set out 2 nice beach chairs and umbrella each day for each room at the resort - complimentary which is great.. but be sure to put your towels on them early as the best spots go fast.
The rooms are fine - nothing spectacular, but are just fine for a family to stay comfortably in. It is definitely nice to have the option with stainless steel appliances to be able to cook dinners in the room and not have to go out each night. It can really save some $. And, we had the nice big refrigerator to stock drinks and food items in for meals we didn't want to eat out for. I do love the built in bunks in the wall - my kids really thought they were something. Do be prepared though to bring some extra towels for bathing due to them only setting you out 4 total for your entire stay. Not a big deal though as there is a laundry room in each room so if you want to wash them you can.
Overall, we had a wonderful trip and are so happy to have found this gem in Ft. Walton - which is such a great area for families and has a lot of food/shopping options - as well as Destin only being 15 minutes away. We will for sure be back and are going to begin planning our trip for next year! Enjoy!
- Official Description (provided by the hotel):
- Waterscape Condominiums, professionally managed by Wyndham Vacation Rentals, are located on beautiful Okaloosa Island, which is infamous for its emerald green waters and white sandy beaches. Waterscape was constructed as a U-shaped property to house the "heartbeat" of the facility; the tropical oasis and pools. Waterscape has a two tiered pool deck separated by a 10 foot waterfall. The lower pool deck includes a large zero entry pool with spray toys and lily pads for the young at heart. The resort's lower pool deck features a long lazy river for you to float down on resort inner tubes. The upper deck houses a seasonally heated pool. There is a children's splash area on the upper pool deck that features toys for toddlers and a covered play area for maximum sun protection. There are two hot tubs located in the tropical oasis for your relaxation. ... more less
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- Also Known As:
- Waterscape Condominiums Hotel Fort Walton Beach