my wife and my adult children stayed there in july of 07 we had two rooms , our first day there we were waiting for our rooms to be ready and we sat at the bar, and right beside me some guy says what hotel is this, i guess they let anyone into the bar on the beach, it was first come first serve, same with the hotel pool, kids from all over came took up the chaires,we had our rental car hit by one of the locals who go to the bar. i seen kid walking through the parking lot from the bar where the elvators take you up to your rooms and just spit on the ground right in front of the elvator, i seen people who order room service in the morning leave there trays with half eaten food outside ther door to be pick up and not picked up till the next day, the laurnday room smell so bad, when we got home i tried to reach the headquraters twice and report all this and i am still waiting for an answer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Scott-DHR, General Manager - Neil
(Management representative)
Jul 24, 2008
As General Manager of DiamondHead Beach Resort, it is most disappointing to hear these comments from Sullgator in regards to his experience and his family’s experience back in July of 2007 at DiamondHead Beach Resort. The information concerning his experience at the resort was provided to us July 15, 2008. This is the first time that we have heard from Sullgator regarding his experience, and we will take immediate action to ensure that his concerns and issues are resolved to his complete satisfaction.
On behalf of the Management Team here at DiamondHead Beach Resort, we take extreme pride ensuring our guests’ absolute satisfaction while here at the resort. We appreciate the feedback from our guests which allows us to strengthen and better our operations and creates a pleasant and most memorable experience for our guests.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.