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“Would never stay here again! Only thing good was the location.” 1 of 5 stars
Review of DiamondHead Beach Resort Hotel

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DiamondHead Beach Resort Hotel
3.5 of 5 Resort   |   2000 Estero Blvd, Fort Myers Beach, FL 33931   |  
Hotel website
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Hotel amenities
Clinton Township, Michigan
Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
“Would never stay here again! Only thing good was the location.”
1 of 5 stars Reviewed March 19, 2013

Visited hotel 3/9/13- 3/17/13 thought it was going to be a very nice hotel but it wasn't. Bellman did an outstanding job. The front desk staff had 1 employee that was very hepful the other employees did not want to be bothered. The rooms were dirty when I arrived hairs in bathtub, floors dirty, toilet dirty, sink dirty, etc so I called front desk and they said maid left and they would send laundry lady she never came. I had to purchase cleaning products from cvs and clean it myself! Front desk completely ignored the issue. 3 woman stayed in the room and the next day the front desk told me a man told maid not to clean the room. It was an absolute lie. Called for extra blankets and I was told they ran out of blankets. Restaurant food was gross and overpriced. Female bartender at Cabana's was mean and acted miserable watching tv ignoring customers. I had to stay an extra day unfortunately and I was put in a gulf view room one of the best you can get and ended up listening to trucks emptying the hotels garbage which was in my view on balcony. Could not get a restful sleep with all the noise of trash bins being dumped. I dont call that luxury at all. Save your money and go elsewhere the only good thing was the location.

Room Tip: Do not stay in room 409. 11th floor during spring break every night I heard fighting, screaming,and...
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  • Stayed March 2013, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 20, 2013
Dear Carrie W,
First of all thank you for taking the time to give us your feedback, all guest comments are used to improve our services and make our resort the best on the beach. All of your concerns have been passed along and discussed with the department managers. We apologize for any miscommunication that occurred with housekeeping. We know it will be difficult, but we would very much like to earn back your business. We know we can provide you with fantastic service and give you a memorable experience on your next visit. Thank you again for the feedback.

Sincerely,
Neil Hopgood
General Manager
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590 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
Date | Rating
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English first
Minnetonka, Minnesota
1 review
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 18, 2013

We stayed in Room 1070 2/16/13 - 2/23/13, which had a great view (albeit through screens).

Nicely updated decor, bedding, etc. Mini-fridge held a lot more than you would ever expect...held pretty much everything we needed for a week's stay (1/2 gal milk, dozen eggs, 1/2 gal OJ, butter, sparkling water, cheese, bread, jar of pickles, Klondike bars, leftovers from restaurants, full-size large creamer with room to spare). Publix a couple miles down the road.

Friendly bell staff took our bags up to our room and parked our car while we checked in and then recommended a good restaurant for a quick bite (Chuck's Last Stop - great veggie burger!).

Two hot tubs by pool with no kids in it using it as a swimming pool - that was sooooo nice (and seems soooo rare) :)

Traffic is horrible on Estero Blvd...literally can walk faster than drive, so plan on that.

Could watch dolphins right from our room. Nice beach walk both directions. Beach is busy, but not too busy.

Room Tip: Room 1070 is beachfront. Nice view, quiet room (high up from pool). I don't mind pool noise, but...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 20, 2013
Dear LJA-MN,
Thank you so much for your kind words. We really do work hard to make sure every guest is taken care of and has a fantastic experience at DiamondHead Beach Resort. You're right those Mini-fridge are deceptively big! You're not the first guest to comment on that. We hope you can make it back again soon. We will do everything we can do give you another great experience!

Sincerely,
Neil Hopgood
General Manager
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Cincinnati, Ohio
Senior Contributor
39 reviews 39 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 16, 2013

We came down for the Bonita Springs Blues Festival, and quickly discovered that we were doing far more driving than we would have liked.
Our check in went very smoothly and the front desk staff were always most helpful.
The bar and restaurant prices were excessive in my opinion. We had breakfast one day at the Chloes and would not go back. We spent over $38 just for breakfast for two that had very small portions and the service was very slow. The restaurant looks pretty in the brochures, but is really overrated.
The beachfront was great and very clean. We had several great walk on the beach. We had planned to go parasailing, as the pricing in front of the hotel was some of the most reasonable that we've seen; however, we ran out of time.
Hung out at the pool for several hours one afternoon...was quite crowded, so were not able to find a chair, which was disappointing and the drinks were on the high side.
Was so nice to be able to walk to restaurants and shopping.

Room Tip: We stayed in 1010, which was right beside the elevator, facing the north (towards the fishing pier...
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 18, 2013
Dear Lisab4498,
Thank you so much for taking the time to review DiamondHead Beach Resort. We are happy that our staff was able to give you a great experience and that you loved our beautiful beach. We are sorry you weren't able to find a pool chair one day. When the weather is cool our heated pool becomes very popular. We look forward to serving you again and give you a great experience.

Sincerely,
Neil Hopgood
General Manager
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Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 14, 2013

I've probably stayed at this hotel 15 times over the years and as usual the hotel is perfect. The front desk personal was great on our late night check-in. Unfortunately, the weather wasn't the best so we did not use the outdoor bar/pool area much but still......no complaints. Even though it was a bit cool at night you still have to take advantage of the big screen in balconies and keep the doors open just to hear the waves on the beach....so nice.

Room Tip: Gotta face the beach to hear the waves.
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  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 18, 2013
Dear TDubby,
We are happy to hear you enjoyed your stay at DiamondHead Beach Resort. You've stayed with us over 15 times? That's amazing! On your next visit please let me know when you're arriving. We will have something special waiting for you in your room Hopefully you'll have a little warmer weather as well. Thank you again for your feedback, our staff truly appreciates it. We are looking forward to seeing again!

Sincerely,
Neil Hopgood
General Manager
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Boston, Massachusetts
Contributor
17 reviews 17 reviews
Reviews in 2 cities Reviews in 2 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed March 10, 2013

We own timeshare at this hotel and look forward to our annual visit every year.
The staff is extremely helpful and very friendly, go out of their way to make your stay a great one. The rooms are very clean and comfortable. Each unit has a great view of the Gulf; small kitchen; king size bedroom; pull out sofa that sleeps 2 and a screened lei. There is a nice pool with 2 hot tubs and laundry on site. The restaurants and bars are great; excellent food. The location of this hotel is fabulous, right on Fort Myers beach, walking distance to the Fishing pier, Times Square, restaurants and shopping; bus stop right in front of the hotel for those who don't like to walk or need assistance. I would hightly recommend this hotel.

Room Tip: If you don't mind height go for a room on an upper floor, the view is amazing.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 14, 2013
Dear Kaywhitecaps,

Thank you for taking the time to review and comment on your stay with DiamondHead Beach Resort & Spa. I am pleased to hear you found your room and the amenities so accommodating; also that you enjoyed many of the local restaurants and sites. We look forward to serving you again in the future.

Sincerely,

Neil Hopgood
General Manager, DiamondHead Beach Resort & Spa
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Minneapolis, Minnesota
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 6, 2013

We have stayed at Diamondhead several times, all but once was great. I left a review back in March of 2011 about our stay that was less than perfect. Noisy neighbors, loud elevator, too many pushy sales people at the pool.
I heard back from Neil, manager of Diamandhead, and he offered us a 2 night stay on them :) Were just finishing up that stay, and everything has been perfect :) Our faith in Sunstream has been restored!
We'll most definitely be back again :)
Thank you Neil!

Room Tip: There all good rooms here, you can see the ocean from any of them :)
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 8, 2013
Dear Nanner40,

Thanks so much for taking the time to review your stay with us at DiamondHead and welcome back! I am delighted to hear you had such a wonderful experience with us. We hope to see you again in the future.

Sincerely,

Neil Hopgood
General Manager, DiamondHead Beach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cottage Grove, Minnesota
Contributor
13 reviews 13 reviews
Reviews in 6 cities Reviews in 6 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed March 6, 2013

We stayed for 6 nights for our honeymoon. It has the best location of any hotel on the beach. The front desk was super courteous. We loved our stay! One tip- if your room is on the north side of the hotel, ask to stay on floor 6 or higher- the garbage trucks come super early in the morning and it gets pretty loud.

Room Tip: All rooms have a toaster, mini fridge, dishwasher, kitchen sink, microwave and a few plates and othe...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SunStreamResorts, General Manager at DiamondHead Beach Resort Hotel, responded to this review, March 7, 2013
Dear Melanie W,

Thank you for taking the time to comment on your stay with us at DiamondHead and congratulations! I am so glad to hear you enjoyed your honeymoon with us. Thanks again for the feedback and we hope to serve you again in the future.

Sincerely,

Neil Hopgood
General Manager, DiamondHead Beach Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DiamondHead Beach Resort Hotel

Also Known As:
Diamondhead Beach Hotel Fort Myers Beach
Diamondhead Beach Hotel
Diamondhead Beach Resort
Diamondhead Resort In Fort Myers Fl
Diamondhead Resort
Diamond Head Beach Resort
Address: 2000 Estero Blvd, Fort Myers Beach, FL 33931
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Fort Myers Beach
#6 Top resorts Hotel in Fort Myers Beach
#8 Romantic Hotel in Fort Myers Beach
#10 On the Beach Hotel in Fort Myers Beach
#11 Family Hotel in Fort Myers Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — DiamondHead Beach Resort Hotel 3.5*
Official Description (provided by the hotel):
DiamondHead Beach Resort & Spa offers 121 one-bedroom suites with a king-size plush pillow top bed, private bath, living room with queen-size sleeper sofa and a fully stocked kitchenette. Complimentary high-speed Internet is available in all guest rooms, meeting rooms and wireless "hot spots" throughout the resort. Enjoy casual dining at Cabanas Beach Bar & Grill and upscale dining at Chloes and Chloes Lounge. Amenities include The Esterra Spa & Salon, watersports, two outdoor Jacuzzis, heated Gulf-side pool, exercise room, piano bar, private screened balconies and spectacular sunsets. ... more   less 
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