We recently returned for our second visit to Pink Shell and are so glad we did! When we arrived we were greeted by friendly staff who stored our luggage for us, as we arrived several hours prior to check in time. We went to have lunch at Bongos and were called within 45 minutes telling us our room was ready. We were VERY excited to have our same room from last year on the 7th floor of the Captiva building...made us feel right at home. We were also glad that the water sports and beach umbrellas are now complimentary. The kayaks and paddleboards were a big hit with our children, ages 17 and 11. This let mom and dad relax a while on the beach while the kids were in the water without having to spend extra money. The free breakfast tickets at Jack's are also a nice touch. The property was always clean and the staff was very friendly. While the resort was busy, it never seemed overcrowded and there were always plenty of pool/beach chairs available. If we are lucky enough to return to Florida next year we will definitely be staying at the Pink Shell!