We had the misfortune to visit Loggerheads at Santini Plaza, Estero Island just a fortnight ago, (October 2007). The waitress who was allocated to our table was the most abrupt, rude and discourteous person you could ever meet. She virtually threw the food at us, persistently attempted to remove our plates before we had finished and eventually stood over us waiting for the check. It was as if she held a personal vendetta against us for no apparent reason. I complained to the manageress about such terrible service and that I would not be paying any ‘service charge’ or tip. She hinted that there was a problem with this particular member of staff and that she would have a word with her. No service recovery was offered, not even a drink on the ‘house’ for our spoiled evening out. Would we visit Loggerheads again? No, certainly not. We'll be sticking with The Beached Whale, Charley's Boathouse and Pinchers.







