Went to Top O'Mast Lounge on vacation, bartender was very rude from the moment we walked in, got a drink and headed out to the beach seating, the stairs resembled old driftwood with sand all over them, I realized this and held the handrail on the way down, (wanted to add that this was my first drink of the evening, so I was not intoxicated at all) when my foot hit the first stair, I felt myself falling down. Ended up tearing open my hand and it was like pulling teeth just to get a bandage to put on it. Bartender said "you should hold onto the handrail", told him I was holding onto it. Needless to say I couldn't save the drink, it went all over, (8.25 a drink) bartender would not replace the drink, got out to the beach and sat at a picnic table and the umbrella was up, big wind came along and entire umbrella fell over, breaking the table (we even brought the pieces of the table in to show the bartender) and knocking over another drink, bartender would not replace that one either, the last straw though, was when the waitress came over with another 8.25 drink and collided with another person in our party, and that drink got knocked over, the bartender wouldn't even replace that drink, even though the waitress was involved with that incident, she said in no certain words what kind of a person he was (****) and at that point we decided to leave, spending 24.75 on drinks we didn't even have. Waitress told me to go to the bartender and fill out an incident report, when I did, he said "why" and I told him I fell on the stairs, he said "I didn't see it" and I said "well everyone else did including your employee who was standing right there and helped me up" asked him again if I can have a report to fill out, he said "we don't have those, why do you need medical assistance" and I said no...I cut open my hand, that's why I needed the bandage, he said if you don't want medical assistance then I can't do anything for you. I said then could you write it down so that the owner is aware, he said "he is already aware", I asked if he was there so I could talk to him and he said no, and if you're not going to buy anything else then you should leave. Leave we did and will never be back. My nephew, who knows the owner said this sort of thing has never happened before when he was there, I guess this is the way they do business now over there, so I wouldn't advise anyone to go there, there are many other lounges and bars to frequent in Fort Myers Beach instead.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.