We recently purchased a home in Bonita Springs. For New Years we wanted to celebrate at Fort Myers Beach with our kids and friends who came for the holidays. We were told that it is very hard to get in and out on that night so we decided to book a room on Fort Myers Beach. My husband booked the Lani Kai. The pictures in their web page did not look bad and we did know it was no 5 star which we usually stay at but what the heck for one night. I might start by saying I would not even give this a 2 star. We arrived at the resort around 4:00 pm and the parking attendant told us there was no parking spaces to pull over in a certain area and go check in and he will find one. Hello, we are hotel guests and no spaces for us? OK, so my husband runs in and we pull over to the area where he says. The next thing I know he is at the window of the car saying "Hey you can't park here it is for the Manager" Hello, you just pointed to the spot and said to park there just to check in and you would find a spot. So, I pull the car out just as my husband comes out. We unload the car and my husband and so go to find the attendant to see where to park. They said he was very rude about the whole thing and finally found them a spot across the street from the (well I am not sure what to call it) the motel? It certainly isn't a resort in my standards. We load up and wait forever for elevators because crowds just keep coming off the beach in sandy bathing suits and feet and piling on these elevators to get to the rooftop bar. OK, so now we got one...we travel up to the 1st floor land in a lobby, turn left down dingy hallways and out a door again to the outside like a motel and find our door. We go inside and I wanted to DIE in this so called resort. The bathroom was like a closet and it had a drop ceiling with tiles that were black. We found a sock from whoever was in it before us...I just wanted to turn around and leave...I then rememberd I was doing this for the kids to have fun that night and see the fireworks. The band below us on the beach was to play until 2:00 am and it was so loud in the room. The first thing I did was pull all the covers off the beds and throw them in a corner. I was so sick. I went and asked them for new blankets so I knew they would be cleaner then what was on that bed. Thank the Lord we all showered before arriving and just needed to spruce up and change into our clothes for the New Year! Well, we all brought nice clothes and the rest of the crowed in this PLACE just stayed in T-shirts, shorts and flip flops all night...talk about feeling out of place. I then said to the kids...we don't change who we are. We went out to Nervous Nellies for dinner down the street which had good food then came back to the beach area and hung with lots of shady looking people until the fireworks went off. My husband and I went back to the room by 1:00 am and slept ontop of the bed. The kids arrived back around 2:30 am and we all got up at 8:00 am and booked it out of this place. It was the dirtiest spring break place I ever saw. Sorry, but this place has no right calling itself a resort. We ran down the steps in the morning only to encounter the rude attendant once again where he once again made some kind of rude comment to my husband and son and they just let loose on him. They said that they needed to get out of this dump and they needed the car NOW...I guess they disturbed him from sitting and he had to move or something....oh well...as they say...live and learn.,....if you are thinking of going here....just ask yourself...do you like a dirty, spring break atmosphere? If you answer Yes then this place is for you...if not.....stay clear of this place.
my tip is run and don't look back.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
I'm sorry that we did not meet your expectations. We do realize we are need of some updating and we are in the process of that. We just received our first shipment of new bedding and we are about half way completed in our Bathroom remodels. I have bubbled your review up to the General Manager and he is taking action. I also printed a copy for our Executive Housekeeper to read and to use for educational purposes. Thank you so much for taking the time to write a review, with your feedback we can pinpoint the issues we need to correct.
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