My husband and I went here when it first opened a few years ago and the service was absolutely HORRIBLE. We figured that it was just opening week glitches that made the experience so deplorable, and decided to give Nervous Nellies another try in good faith.
...Well, we would have been better off to stay away and just eat elsewhere. There was no wait to get in, but once seated it took our server a half hour just to take our drink and app orders. We told him we were ready to order food (our daughter was already crabby) and he cut my husband off and told him he would be back shortly to take main course orders. Shortly came and went with no sign of our waiter, or our drinks and appetizer. When he did come back to take main course orders, he was sweating and stank of cigarettes. And still didn't bring our app and drinks. Now that I think of it, we didn't even have water at the table, and had been sitting there far over an hour.
Another server finally brought our appetizer and drinks, which were lousy and over priced.
Main courses showed up thirty seconds later...well with the exception of mine. In fact, mine NEVER came. I didn't get a chance to even complain to our waiter, because he completely DISAPPEARED after my daughter and husband's food came. We didn't see him again at all. Another server finally materialized, I complained, got a rude "our kitchen is very backed up. Thanks for being patient". They took my food off of the bill (since I never got it) but never offered any kind of an apology or any general contriteness at all. We went back to our hotel and I ordered delivery from a local sandwich shop. Needless to say, this place will not ever have our business again, and we will make sure others know and avoid wasting their time as well.
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