I've stayed at this small hotel every year for the past several years. The best feature of the hotel, by far, is its location directly on the beach. The tiki bar is also nice and the service there is generally good. The restaurant is convenient for a quick bite. The heated pool is nice.
The hotel has an old motor lodge feel to it. The property is a bit older and generally well maintained. The rooms are functional and clean but could use use some renovating and updating. Given the hotel is right on the beach, you probably won't spend much time in the room.
In my opinion, the customer service is inconsistent. Over the years, I've encountered some very good customer service at this property but I've also encountered poor customer service on more than one occasion with different service functions at the hotel. For example, sometimes my room gets made up promptly in the morning and sometimes my room gets made up unreasonably late in the afternoon.
I think this hotel is fairly priced in $150-$200 per night range. At this price point, dated facilities and inconsistent customer service should probably be expected. If you're looking for a clean no-frills experience on the beach, the Outrigger will meet your needs. If you're looking for something special, there are probably other better options in the area.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
March 20, 2013
Dear Barrington Guest,
I agree that our location is the very best that Southwest Florida has to offer. I appreciate that you feel our resort offers a fair value for your vacation dollar. However, I am concerned on your comments of inconsistent service and will discuss these with our management staff. As you are an Outrigger Club Member, we hope to see you return. At check-in please ask to schedule your housekeeping service at a more consistent and convenient time for you and your family. I appreciate your feedback and if I can be of further assistance, please let me know.
Sincerely,
Jeanne Bigos
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.