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“not what I expect of Crowne Plaza” 2 of 5 stars
Review of Crowne Plaza Fort Myers at Bell Tower Shops

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Crowne Plaza Fort Myers at Bell Tower Shops
3.5 of 5 Hotel   |   13051 Bell Tower Drive, Fort Myers, FL 33907   |  
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Ranked #8 of 61 Hotels in Fort Myers
Certificate of Excellence
GreenLeadersBronze level
Kitchener,Ontario
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“not what I expect of Crowne Plaza”
2 of 5 stars Reviewed January 29, 2013

Chipped and cracked bathroom sink, holes in the wall, dirty carpets, not clean
A total shock as not what I had previously experienced at other crowne plazas.
Was very tired when I checked in so decided to stay there instead of trying other accomodation.
This hotel needs a total refit from the lobby to the elevators to the rooms
When I walked in the lobby there was a pile of garbage bags stacked behind the elevators
I had to wash down everything in the room and couldn't wait to leave the next day
The check in staff were pleasant and friendly

  • Stayed December 2012, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank sharmc_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, February 1, 2013
Dear Harmc_11,
Thank you for taking the time to review your stay at the Crowne Plaza Ft. Myers and we regret that you were not completely satisfied with your stay. Later this year the hotel has many updates scheduled. In fact some are actually underway. The bag that you noted as trash by the elevator was actually bed linens that were in the process of being changed over to our new bedding package. It looks quite sharp. I will certainly share your concerns with the appropriate members of our team to address the other concerns you noted. We thank you for choosing Crowne Plaza Hotels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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566 reviews from our community

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Granville, OH
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
2 of 5 stars Reviewed January 27, 2013 via mobile

This property is in severe need of renovation. For example, the service elevator is not working so guests get to share the elevator with the cleaning carts. Speaking of the elevator, it does not have an electronic eye so beware of "holding" the elevator for someone - you may lose your hand. Someone in our group was injured doing that. The halls and public areas are depressingly outdated and in need of some TLC, especially the restrooms on the first floor. Cracked doors, very old and smelly carpeting, chipped tiles - you get the gist - it just needs work. The location is good however - right across the street from a shopping center with lots of options for dining.

Stayed January 2013, traveled on business
Helpful?
2 Thank GranvilleGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 29, 2013
Dear GranvilleGirl,
We were very sorry to hear that you did not enjoy your recent stay with us and apologize for the deficeincies you encountered. Unfortunately we did experience a problem with our service elevator that required parts to be ordered from our of state. We attempted as best as possible to not intrude on our guest elevator and I am happy to say that issue has been repaired. I regret to hear an associate of yours had an issue with the elevator, Our service manager did speak with her and she said she did not need any attention but wanted us to be aware. We did have our elevator company look into this as well. Later this spring we have plans to make many upgrades to the property and refresh our appearence. We wish we could have had the opportunity to address your concerns while you were with us as we would have made every effort to make your stay more enjoyable. Thank you and safe travels to you.
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MONSEY
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed January 25, 2013

We spent two nights at the Crowne Plaza. The location was ideal. Movies, shopping and restaurants all within walking distance. It's an easy drive to Sanibel and Ft. Myers Beach. We stayed on the concierge level. It looked a little dated. Could use a little attention (e.g. the service area for the floor which we needed to pass on the way to our room was always open and messy.) Pool area was lovely, and the staff was friendly and helpful. We stayed there on a Snique Away promotion and it was definitely worth the money.

Room Tip: Ask to face the pool.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank twocatsnewyork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 29, 2013
Dear Twocatsnewyork,
Thank you for taking the time to review your recent stay at the Crowne Plaza Fort Myers and we are happy to hear you found our location so enjoyable and that you considered your stay was a good value. Many of our guests enjoy rooms that overlook our tropical pool and than you for sharing that. We will be doing some upgrades to the property later in the spring and addressing the areas you mentioned. We hope to see you back again soon. Thank you.
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Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 19, 2013

quiet, beautiful, clean room, the hotel itself is very nice, staff extremely helpful and friendly. great breakfast buffet , on going shuttle service is convient. plenty of free self parking, nice sports bar in the hotel lobby. location is fantastic, close to many shops and restaurants, plus a movie theater. would definetly recommend to family and friends, would stay there again.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank blancad1210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 29, 2013
Dear Blancad1210,
I don't know that we could have asked for a better review of the Crowne Plaza Ft. Myers and we thank you! Quiet,clean and beautiful are certainly wonderful descriptions of our hotel and your kind words about our service and staff really made our day. I will make certain to pass those kind words along to our hard working staff. Thank you for taking the time to send in your review and we do look forward to having you as our guest again soon.
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Moncton, Canada
Level Contributor
171 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed January 19, 2013

We took the ferry from Key to Ft Myers. Took a cab to the hotel and checked without problems. We were on the Key floor, which was nice to have. In the morning they had a small continental buffet on the floor, just enough to get you throught to lunch...One warning....they start the coffee perking about 6 and I found it a bit hard to get back to sleep once I smelt it...and I don't even drink coffee. In the afternoon about 4 they have a social hour with cheese, crackers,veggies etc..plus half price drinks. Havent seen this in a hotel for a while so its a really nice touch.
The room was standard. Comfie bed, great water pressure in the shower. I liked that they put a curtain clip on the black out curtain to keep the room extra dark. Nice touch. Coffee maker and small fridge and fast internet makes this room complete..
Pool looked nice-didn't use it...restaurant and bar in the lobby-didnt use them either..

I must also point out, they don't have a airport shuttle even though there were 3 vans parked in the back..maybe they do on the busy times...

Room Tip: pay the extract and get the Key Floor
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kitten50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 29, 2013
Dear kitten50,
We thank you for taking time to review your stay with us here at the Crowne Plaza Fort Myers and my staff and I were happy to hear you enjoyed your stay and your accommodations on our Club Floor. Our morning snack and coffee station is a unique feature we offer on that floor as well as our evening snacks and bar on the weeknights. Thank you also for letting us know that your found your room comfortable and you enjoyed your nights sleep. We hope to see you again soon and safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 18, 2013

i have been staying in this hotel since 12 years! it was the holiday inn earlier and has been the crowne plaza since the past 4 years! great staff and wonderful hotel. the best part is the location, situated across the road from the bell tower shops and the bell tower movies.....its absolutely great! the shoeless joe's bar is a great place to hang out and have great food......the pick and drop facility of the hotel is wonderful and the staff are unbelievably great! there was an instance when the pick up was not available and the manager picked up from the mall in his own car! thats just an example of how how this hotel is!

Room Tip: 5th floor has the best rooms!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank debashishdas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim L, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 29, 2013
Dear debashishdas,
Thank you very much for taking the time to send in such a nice review on the Crowne Plaza Fort Myers. It was really nice to hear that you not only found our location enjoyable but that you had such nice things to say about our staff. I will certainly share that with them. We are also happy to hear you have enjoyed Shoeless Joe's Sports Cafe and we look forward to having you return on your future travels. We have some great improvements planned for later in 2013 so please check us out and let us know what you think. Thanks again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Level Contributor
41 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed January 10, 2013 via mobile

Visited on business and boy, did these folks make me look good! Whatever I needed, whether arranging transportation, copying documents or helping with restaurant options, Julie, Trista, and Sarah at the front desk, the guys at the shuttle desk, the catering staff - all were professional, friendly, accommodating and efficient. I'm coming back!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank sue m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crownefmy, General Manager at Crowne Plaza Fort Myers at Bell Tower Shops, responded to this review, January 12, 2013
Dear Sue M,
WOW! What a wonderful review and thank you for taking the time to let us know you enjoyed your stay at the Crowne Plaza Ft. Myers. We will be sure to share your kind review with Julie, Trista, Sarah and the rest of our staff as they are the ones that really get the job done. We look forward to having you as our guest many more times in the future and please let us know if we can be of any assistance when you are here. Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Fort Myers at Bell Tower Shops

Address: 13051 Bell Tower Drive, Fort Myers, FL 33907
Phone Number:
Location: United States > Florida > Southwest Gulf Coast > Fort Myers
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Fort Myers
#6 Business Hotel in Fort Myers
#11 Family Hotel in Fort Myers
#13 Romantic Hotel in Fort Myers
Price Range (Based on Average Rates):
Hotel Class:3.5 star — Crowne Plaza Fort Myers at Bell Tower Shops 3.5*
Number of rooms: 225
Official Description (provided by the hotel):
The Crowne Plaza Fort Myers Hotel is adjacent to the Bell Tower Shops where you are at the heart of Fort Myers with upscale shopping, dining and entertainment within close walking distance. The hotel offers free WI-FI, updated fitness center featuring Precor equipment, free business center with remote from room printing capability, female traveler rooms and upgraded Club Floor. Guest rooms now feature 4 power outlets bedside for charging and 8 oulets on the desktop for charging phones, laptops and electronics. Female traveler rooms feature ultra high power hair dryers, flat irons, make up remover, yoga mat and yoga DVD as well as added bath amenities. The Crowne Plaza location is central to Fort Myers, Cape Coral (5 mi), Naples (15 mi)and the beaches of Fort Myers, Sanibel and Captiva Islands (9 mi). The Bell Tower shops is anchored by Saks Fifth Avenue and includes such stores as Chico s, Banana Republic, Jared's Jewelry, Victoria s Secret, Bath and Body Works and Jos A Banks and Bath & Body Works. Enjoy dining at one of the many unique flavors that the Bell Tower Shops offers such as Cru, Bistro 41, World of Beer, Blue Pointe Oyster Bar, T.G.I Fridays and Cantina Laredo. Also located at the BTS is The Fresh Market featuring the finest gourmet foods, wines and beers. While in Fort Myers, visit the Thomas Edison/Henry Ford Winter Estates. The Crowne Plaza Fort Myers Hotel is located near the Boston Red Sox(JetBlue Park) & Minnesota Twins (Lee County Sports Complex) Spring Training facilities. Shoeless Joe's Sports bar located in the hotel is the best place to watch a game, and enjoy family fun and great food. The hotel Club level offers extra privacy and comfort. With over 10,000 square feet of meeting space our meeting planners and culinary team can handle all your meetings. ... more   less 
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Also Known As:
Crowne Plaza Fort Myers At Bell Tower Shops Hotel Fort Myers
Fort Myers Crowne Plaza

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