First of all I want to mention that this hotel could easily get a 5-star rating because of its perfect location (lots of restaurants and shops within walking distance), wonderful service (Priority Club floor with evening snacks and 2for1 drinks, friendly staff, ...) and breathtaking lobby.
The only reason for a 4-star rating was the room - first the pros:
clean, quite spacious, nice flat tv and we had a nice pool view.
cons: the a/c was very loud and the whole carpet around it was soaking wet. The carpet was pretty worn (but not dirty) and the furniture was not up do date. The bathroom was quite small.
This was our first stay at a Crowne Plaza and we expected to get an up to date (especially the a/c) and modern looking room.
The pool area was very nice and quite big (unfortunately we had no time to take a swim, but next time we will have time for sure).
We especially liked the lobby: very spacious and well appointed - there's even a piano in the middle of it.
We had breakfast at the restaurant onsite (Shoeless Joe's): moderately priced, lots of choices and very good - keep it up guys!
All in all a very good experience at the Crowne Plaza Fort Myers - if they would update their rooms (in particular the a/c) this hotel would be one of a kind !
We will definitely come back, due to the location, service and amenities !!