Not clean, not safe. Housekeeping was extremely poor and did not improve despite repeated requests to hotel management. Several of us were extended-staying at the Ft. Myers Colonial/75 Candlewood on business, and it became a game to see what the housekeeping staff would "forget" to do during the weekly cleaning. Sometimes they'd fail to restock kitchen and/or bathroom towels, or toilet paper, or paper towels; sometimes, they wouldn't change sheets (when the shape of your ham is still pressed into the sheets and they don't smell clean, you can kind of tell); sometimes, they wouldn't mop or vacuum (one coworker left a small bit of paper on the floor in a corner of the bathroom and it stayed there for weeks. In my case, I could tell my bedspread was never changed, because week after week, the same faint cigarette burn marked one corner of it); sometimes, they wouldn't empty trash (the first week, I found a full bag of my trash tucked behind the kitchen trash can - seriously?! We took to emptying our own trash daily after I was visited by a large roach and two coworkers' rooms were infested by ants. When this was brought to the attention of hotel staff, the initial answer was, "oh, well, those are sugar ants." And your point? Those rooms were sprayed after a couple of weeks, and mine was sprayed after a few days, so they made the effort ... eventually.) I can honestly say that housekeeping NEVER did a full and correct cleaning. If they had a checklist of everything they needed to do for each room, they didn't follow it. Several times, the hotel ran out of TOWELS. How can a hotel run out of towels?! Eventually, we stopped calling these issues to the hotel staff's attention and just accepted them as yet another "Candlewood Value!" Mind you, this was when they actually deigned to clean the rooms. Most of us had at least one weekly cleaning the housekeepers just blew off.
As far as safety went, the property failed on this count too. Shortly after we arrived, a coworker noticed about half the parking lot lights were burned out. When he brought this to the general manager's attention, the answer was "well, those lights are really expensive." A few weeks later, a guest's vehicle was stolen and two others broken into and burglarized (not ours, thank goodness.) Even after that, it took several MORE weeks to replace the lights. One of us had a room across from an individual (we called him "L'il Wayne" for his gold teeth and general demeanor) who was smoking marijuana so much it could be smelled across the hall and into my coworker's room. His roommate appeared to be running prostitutes out of a room on a different floor. A hotel employee told us this person was paying cash for his room/s. It took a couple more weeks for him to be removed.
Equipment and services frequently broke down. Internet was often spotty and only upgraded because a large corporate client was filling the hotel and demanded faster speed; even after they upgraded the router there were frequent outages. For two days, all 3 on site washing machines were out of order. On multiple occasions, the one elevator in the hotel broke down and took up to a day to repair. For several days, it worked but made a horrible grinding noise that was finally repaired. The BBQ grill, touted as one of the few amenities, did not light on its own.
Initially, the "Candlewood Cupboard" looked like a nice on-site convenience store ... until a fellow guest noticed there were perishables in the fridge which had been expired for MONTHS. It took a couple of weeks for those to be switched out. Hope no one got sick off them!
These problems were not necessarily a management problem. This location was owned by an investment group that appears to be Mitt Romney's poor relatives, but with the same short-sighted, uber-cheap mentality. It is obvious that the owners do not want to spend any money on preventive maintenance - apparently they like costly repairs and insurance claims instead, and even then only when a large corporate client demands prompt repairs.
The one bright spot were the front desk clerks. Jazmin, Esmeralda and Brittney were all very friendly and helpful and did their best to mitigate the many problems at this hotel. They deserve a better employer, one that doesn't use them as cannon fodder for a badly-run operation and (if everything else is indicative) probably pays them minimum wage.
If this hotel is NOT representative of the Candlewood Suites brand, the very best thing the parent company could do for themselves is to revoke their franchise. This hotel has the potential to be a nice, basic extended stay. Instead, it's unclean, often unsafe, and held together with duct tape and sweat (the general manager was in and out at all hours doing emergency repairs.) It is a terrible example of whatever brand IHG is trying to build, unless that brand is Flophouse.
Hope your company doesn't book you into this place. If you're there in winter, on an upper...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.