Beverly (Front Desk) is terrific (Happy trails, Janet!), and Marshall (Dining Room) along with his team treats EVERYONE like royalty. We even observed some nice/friendly local couples partaking in the fabulous cook-to-order hot breakfast on Sunday. We specifically select this hotel whenever we visit Fort Myers because of its proximity to nearby Sanibel/Captiva Islands (where the rates are totally insane for this Florida resident). Stayed in a King Mini-Suite over one recent weekend, and had an enjoyable experience from arrival to departure. Check-in and check-out was effortless, room was clean and well-appointed, and the interior lobby (with hot fresh cookies and a lovely tropical aquarium to enjoy), pool/exercise area, and exterior property looked well cared for (fresh mulch, meticulously cared for tropicals, and the gardenias were in full bloom--nice touch). Not certain whether all rooms are similarly furnished, but our room's furnishings were quite nice, and our bed was comfy (feather pillows would be a nice touch though, but let's face it, its not The Ritz folks!) When considering the combination of price-point and proximity to the nearby islands, we find the accommodations at this location to meet our expectations, and the friendly/helpful staff to exceed our expectations...and...just so you know, these comments are coming from a former hotel brat, so recognizable hospitality is still in the blood! In summary, we have found that the long term staff (which is very telling in and of itself) consistently endeavors to make our stays both enjoyable and memorable, which we believe is clearly a reflection of the management style, as well as an appreciable adherence to the Hilton brand!
Smoking rooms are located on the top floor (5th floor), and the rooms always smell fresh upon arriva...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.