We have been to this restaurant several times. The food has always been excellent. The service leaves a lot to be desired. The service has always been slow, and 2+ hours seems to be normal for a meal. Our last visit (It will be our last unless they get their act together) was a disaster. We had a reservation for 7PM and arrived about 6:55. We were told that we would be seated shortly. About 7:15 they told us which table would be ours, and that the party there was paying the bill. At 7:35 another party was seated at that table. When we complained they told us that they had made a mistake, and offered to seat us (party of 4) at a table for 8. Unfortunately, the group waiting for the table for 8 was right there, and wanted to be seated. At this point the wait for a table would have been another half hour or more so we left. It turned out that it was a good thing that we left, as some other people that we knew were also there. They had been seated at about 7:15, and left without being served at 9:00.
I believe that the main problem is that they do not want to turn away customers, and take more reservations than they can handle.
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