Hotel is right next to the highway but not too bad on the noise. The rooms are spacious with comfortable beds, a sitting area and a mini-frig. It looks quite new and is in good shape. We were there for three days and never had any maid service. We were there for a wedding and never got back to the hotel until late at night so we would request to have the maids in the next day but they never came, we would come back to unmade beds and same used bath towels. We had pre-paid part of the stay but the hotel didn't show any credit, so we had to pay again at check-out and then address it with our credit card company....a real nusance. If you pre-pay take your receipt with you! We checked out at 5:30 am and had to track down the clerk, took 5-10 minutes to finally find him. When I ask for the hotel number so I could call to speak with the manager he stated he didn't know what the hotel number was since he doesn't call it. Yes, he really said that. We finally said we would call the number on the hotel receipt. So in a nutshell, very nice hotel, convenient location to the expressway, views of the road, poor staff and poor housekeeping.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GabbyG1010 thank you for alerting us to your stay as it is certainly not acceptable by me or our team that a guest would encounter these types of interactions and frustrations. Please acceept my apology on behalf of myself and our entire staff and know that we have since made some considerable changes to our processes and training that will ensure that another guest will not have this same experience. We love to hear when our guests have positive feedback but utlilize reviews such as yours to make our operation better. Thank you so much for your time and please contact me on your next visit so that I can personally make your reservation.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.