We were a group of family/friends participating in a wedding ceremony at this fabulous hotel in early June. Service was top notch. We are from NY and can honestly say there was not one thing to complain about. Every single staff member that we came into contact with had a "genuine" smile plastered on their faces the entire 5 days we were there. The shuttle bus driver from the main hotel to the Grand Bay (approximately 2 minute drive) was so kind and didnt even want a tip!! Our rooms at the Grand Bay were spacious and clean and even when we had a bathroom "backup" the maintenance men were cordial and fixed the problem. They had to return twice and were STILL SMILING!!!! They offered to give us another room but we declined. We had spectacular views of the water and the toll bridge to Sanibel Island. We were treated to lightening shows at midnight and enjoyed every minute of it. Florida weather is weird. I wouldve rather stayed at the main hotel because thats where the action was i.e. the gorgeous pool and other amenties such as great resturants but our bride thought we would appreciate the privacy of the Grande Bay. That pool is just okay but the pool at the main hotel is unbelievable with bar service and views that are postcard worthy ~ especially the sunsets. The two specialty resturants, Courtyard Steakhouse and Tarpon house were above average. The steakhouse is very pricey !!! The chef of the Tarpon House came out and spoke with our group the night we ate there. She was very personable and the presentation of the food was worthy of a "TOP CHEF" episode. We also had a rental car and was able to hit the outlets and go to a nice resturant 5 mins. down the road called BIDDLES for the rehearsal dinner. That was really nice. This is a beautiful area in Florida and would we stay there again??? YES - in a heartbeat. I do believe we just received a $100 voucher from the Hotel if we do go back again. YAY!!
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