This was a nice place. My husband and I stayed here for a professional meeting at the main hotel, but decided to stay at the Grande Bay for privacy. Checking in was great, on the second floor, with nice looking desks and friendly staff. Our room was so much more than we expected. So much so that my husband insisted on confirming it with the front desk to make sure that we were not accidentally placed in a room we hadn't reserved. =) Then breakfast was very delicious, and probably had the BEST cheese danishes I have ever tasted. Room service was prompt and the items on the menu were delicious!! The triple chocolate torte is worth it!
The overall stay was relaxing with the huge room and the balcony. The shuttle to the main hotel was very helpful and convenient. The area is beautiful and the boat rentals are absolutely essential to making the most of the trip.
That said, there are things that were disappointing. For one, the beaches were not the best. They were very narrow, and mostly unpleasant to be at. The view was wonderful, though.
The most disappointing and actually very upsetting thing was the maid service. I have never had any difficulty with maid service before. I had seen things about nightmare maids at hotels on TV, but I figured that only happened at not so good hotels. Well, I was wrong. I had a trip planned for a week and a half, with 3 days at the resort. Any valuables were actually packed up, just as a precaution, but, my prescription medication is usually left out on the counter so that I don't forget to take it every morning. After leaving the room in the late morning to spend a long day out on a boat, maid service came as usual and cleaned the room. It was well done, and everything looked tidy. Things were great, until the next morning when I went to take my medicine and I realized that I was missing several pills from one of my pill bottles. I don't actually keep count of my pills on a daily basis, but, I purposely get them both filled on the same day, take only one per day, and keep track of them by making sure that I have the same amount of pills in each bottle. Well, one bottle was normal and had enough pills to get me through my trip without a problem (as I had planned). My second bottle, was missing pills, and when In counted them, I found that 5 pills were missing. This isn't even a medication that could possibly be taken for recreational use!!! Because of that, I never even imagined that it could be any problem to keep it out on the bathroom countertop. I complained to the staff and at first they just said that they would look into it. I had to leave right away in the morning so as not to be late for a presentation. After the presentation, I went back to the front desk to see if there was any progress, and the person at the front desk had no record of my complaint. So, again I explained this to the attendant at the front desk and left a written complaint. I am currently waiting to see if anything was done or investigated.
Looking back, It seemed annoying that the maid service person was knocking on my door at 830 am while I was still getting ready. I told her to come back later, and she again knocked on my door 15 minutes later. I told her I still wasn't done, and I even put the latch lock on after that. I only thought it was annoying at the time, but, now I am a little more suspicious.
So, if you want to stay here, my only advice is to not allow maid service in your room and put a do not disturb sign on your door for your stay.
