The Sanibel Harbour Marriott Resort and Spas has just undergone a major renovation. The Sanibel tower rooms are lovely. There are eleven floors and our room was on nine. We were lucky enough to enjoy a room ending in "92." I was told that these are the only rooms that have two separate balconies. We had a beautiful view off the balcony from the living room and a different, but equally beautiful view from our bedroom. From the living room we were able to watch the incredible sunsets and from the bedroom we could view the pool. Both views were water views. The bed was so comfortable and we slept soundly. We were never bothered by noise, even though we were right over the top of the bar and pool. As other reviewers have stated, the staff here is everything you wish for at a hotel. Truly helpful and accomodating. Both nights we ate at the restaurant in the hotel. The food was amazing and everything was cooked perfectly. You have your choice of dining outside or in, and as the weather was perfect, we chose to eat outside. The manager stopped by our table to make sure we were pleased and asked that we let him know if we needed anything. The next night he remembered us, and warmly welcomed us back and again asked that if there was anything he could do for us.
I was lucky enough to enjoy the spa and my services were excellent. Facial, massage and mud wrap all given by very talented individuals who, again, seemed eager to please. I was surprised to find the spa a bit away from the hotel, requiring a 5 to 10 minute walk but a shuttle is provided for those who don't want to make the trek after a morning of relaxation.
Now, for the negatives. They are minor inconveniences but ones which do not allow me to rate it as "excellent." The weekend was a gift for my birthday from my son and so was purchased along with the "meals included." Included with this plan is chocolate covered strawberries and champagne delivered to your room each night of your stay. Luckily, my son made sure I knew about this. We waited the first night until about 8:00 pm and none came. I had to call guest services and ask them where they were. She had to put me on hold to verify but then apologized and shortly thereafter they were delivered to our room. However, on the second night, nothing came. As we were both full from dinner and could not have possibly eaten another bite, I didn't bother to call and ask for them. But I certainly should not have had to.
Parking...I find it unbelievable that they charge you $12. to park your own car. To me that is no different than if they charged me to carry my own luggage. Valet is available for $20. per night. I was also surprised by the limited selection of tv channels. Wifi is fickle at times, dropping connection for no apparent reason. If you're going to charge $15. (under the "resort fee") then you should make sure your wifi is working properly.
While the spa services and employees were wonderful, the spa itself was a bit dissapointing. The service rooms are calm and relaxing, lit by candles and soothing music playing. But the actual waiting room resembled more of a Dr.'s office than a spa. There was some lemon, lime and orange flavored water offered, but no fruit or snacks of any kind. No one comes in to ask if you need anything. And if you did need something, you needed to go back out to the front desk to find someone to help you.
It is important to remember that you are NOT on Sanibel Island. You are located at the foot of the bridge before the island and there is a $6. charge to cross over. There is no beach access here at this property.
To sum it all up, it's a lovely place to get away from it all. But it definitely falls a tad short of "excellent."
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.