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Holiday Inn Express Ft. Lauderdale Cruise-Airport
2.5 of 5 Motel   |   1500 SE 17th Street, Fort Lauderdale, FL 33316   |  
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Ranked #26 of 133 Hotels in Fort Lauderdale
Scottish lass
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
“Oasis !”
5 of 5 stars Reviewed February 7, 2014 via mobile

We stayed here for both pre and post cruise. On arriving after a horrendous journey by plane,but glad we made it safely,albeit later than intended,we were pleased to have 4 days here. After an initial hiccup,which was resolved quickly and efficiently,everything went very well,for both stays.
The GM,Gloria runs a very good hotel and has a great team working for her. It is impractical to mention everybody by name, they know who they are, but Marie has a great group of cleaners and she makes sure rooms are maintained to a high standard with checks made prior to the guest entering.
We were made to feel as if we were entering our second home by Gloria, who welcomed us with open arms. We don't know when she sleeps as she always seems to be around !
Our rooms were spacious,clean and comfortable and it was a joy to sit and enjoy a glass of wine and eat dinner whilst looking at all the goings on through the window. On our first night because we late in arriving, we decided to have a quick light snack in Duffy's,(discount if hotel key card is presented)and the surroundings, staff and food were all very good. Thereafter we ate in our room,courtesy of Publix,as we were always out and about during the day, it was enjoyable to return to our room,shower, relax and enjoy our meal which could be eaten at leisure in the privacy of our room. Although there is a microwave in the room,we used only the fridge to store our salad foods and fruit.
Breakfast is fine and quite satisfying,but then,being Europeans,perhaps we do not look for massive amounts ! Banana,yoghurt,cereals,eggs,bacon,sausages,scones ( biscuits) variety of breads,pancakes with syrup and preserves.We really liked the fact that fat free (skimmed milk) was offered as well as the other milks,as not everywhere has it available and most places only offer a 2 per cent fat milk,so again, well done to the staff for this small,but important matter.
We took advantage of the shuttle transfers both from and to the airport and cruise port. There was no problem getting the bus to or from either location, although reservation has to be made with reception,but this can be changed if there is space on the bus.
We have stayed here a few times before and each time the service has always been the same high standard,and even the breakfast girl and one of the chambermaids remembered us.....we dare not ask why !!
The hotel is so convenient for shops and transport. We took the Sun Trolley from outside the hotel to various places and even walked back from the beach one day as we felt we wanted the exercise and it took about 45 minutes at an easy pace
Overall,well done to Gloria and all her team. Keep up the very good work you all do,especially the ever smiling and helpful hard working reception staff. Ask Tamara what number follows 3 ....she will understand !
Sinesha is like a whirlwind,and when we witnessed her working,she seemed to be doing the work of several people. However,we did say we were not going to mention everybody by name,so we shall stop here.
Only breakfast is served here,but this was fine for us as there are numerous shops and eating places from which to choose.
If we ever take another cruise from Ft Lauderdale we shall certainly try and stay here,but from what we could gather during our stay,the hotel was fully booked on many days,but this would be our first option.
We stay in IHG hotels all over the world,be it Intercontinental,the HI or HIExpress and have never encountered major problems. We are convinced that should a problem arise, it would be addressed,and resolved,quickly and efficiently.
Well done all staff with whom we met !

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 9, 2014
ScottishlassAlice,
Wow...what a compliment! Thank you so much for your kind words. What a pleasure it is to hear that you are repeat guests who enjoy staying at the Holiday Inn Express Convention Center Cruise Port hotel. I will be sure and share your kind words of compliment with Tamara, Shenise, Marie and the rest of our Team. We strive daily to provide all guests with the exceptional service they deserve and expect while staying with us. It's nice to know we were successful in our efforts during your visit.
You've said it all... our location can't be beat. We are 3.5 miles from the aiport and just blocks from the convention center and the cruise port. There are so many nice restaurants and shops within walking distance and the beach is less than 2 miles away!
We value you as a repeat guest and IHG Rewards member; and I really appreciate you taking the time to share your recent experience with others. I look forward to your next visit.
Warmest regards,
Gloria Williams
General Manager
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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Nashville, Tennessee
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 4, 2014

I was scheduled to host a large WebEx presentation at 11:30 EST on the day of my arrival into Ft Lauderdale. I contacted the hotel and spoke with Tamara (front desk) explaining the need to check in early to prepare for the WebEx . I arrived before the typical check in time and Tamara had already worked with housekeeping to have a room made ready for my arrival. Even though the lobby was full of lucky cruisers, She recognized me from the phone conversation and I was in my room very quickly! The wireless worked flawlessly and the room was neat and clean. It was the perfect location for my business in Ft. Lauderdale.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 9, 2014
Larry S,
Thank you for taking the time to share your recent stay with others. It is so nice to hear that all went well during your stay. I will be sure and share the good news with Tamara and the rest of our Team. They strive daily to provide all guests with the exceptional service they expect and deserve while staying with us. We value you as a past guests and hope to have you back with us real soon!
Warmest regards,
Gloria Williams
General Manager
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Top Contributor
62 reviews 62 reviews
22 hotel reviews
Reviews in 41 cities Reviews in 41 cities
65 helpful votes 65 helpful votes
1 of 5 stars Reviewed January 31, 2014

Cruise a lot out of FLL. Usually stay at the other HI Express by the Cruiseport or Springhill Suites. Decided to try this place to compare based on reviews here. Primary issue was the shuttle service or lack of it. Arrived and retrieved bags by 4:08pm on 1/31/14 and called for pickup. Was told shuttle would arrive within 20-25 minutes. After 40 minutes I called and ask when it would arrive. Was told shuttle had filed up at first stop and would be there in 15 minutes. Few minutes later a shuttle marked for this hotel an another property owned by same group arrived. Driver said he could only pick up for the other property and we needed to wait for Dave. Called again and was told our shuttle was full and would be another 20 minutes. We ended up waiting over 1 1/2 hours for Dave even though the other shuttle came by again with only 1 passenger. Other 2 properties pick up in a timely manner and are nicer hotels. No reason to stay here. I am sure someone from the hotel will have some sort of lame excuse for an answer but I would stay elsewhere.

Stayed January 2014, traveled with family
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 3, 2014
recmarcm,
Please know that all comments are important to us as we strive to improve in any area needing it. We take your comments serious and will make every effort to ensure others do not experience the same. Please note that we offer complimentary shuttle service to and from the Fort Lauderdale airport as an amenity to our guests. However, with only a 7 passenger van available, getting to our guests within 15-20 minutes can become a challenge during busy weekends when there are multiple flights arriving at the same time or when there are traffic delays. The proper procedure normally is inform our guests of possible delays and ask for their phone number so that we could call them back when it is time to walk out to the area for pick up; we also inform our guests of possible delays to allow them the opportunity to make the decision to continue to wait for our shuttle or use an airport shuttle or taxi at their own cost. I apologize if you did not receive this service. I welcome the opportunity to speak with you in regards to the long wait for shuttle service. My sincere hope is that you will continue to stay at HIEX properties as we value your business.
Warmest regards,
Gloria Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rockaway, NJ
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed January 31, 2014

Positives - Everett at the front desk is absolutely wonderful. As busy as he was fielding check-ins and constant phone calls with no assistance, he always has a smile on his face and extremely professional manner. I felt terrible to complain to him about anything, but I had no choice a few times. The location is excellent for access to airport, convention center, cruise port and you can walk to many restaurants and stores. Breakfast, while limited, was well stocked and seemed fresh, great coffee and no crowding of people. Room was very quiet. Free parking for guests, which is very important for many people and not the norm in the area from what I've seen.
Negatives-The carpets were not cleaned very well. I asked to be moved from first room because of this (room smelled a bit funky, coffee stirrer and popcorn stirrer in a clearly visible spot, dirt in the corners and along periphery of room and small bits of paper-type garbage under beds, and the second room was not much better (it smelled better, but still.. ). I had to ask someone to come and vacuum the room. It did not seem that they have a vacuum capable of getting near the edges because the young man who came did not seem to have proper attachments. There is no safe in the room,which I should have checked on prior to booking. I felt uncomfortable leaving anything in the room. Soda machines did not work on any of the floors on day 3 of stay and and I don't think there was anywhere else on the property to get something to drink in the evening. I did not even try again after that day. Lastly, there was no closet, just a small alcove with 6 hangers. That would be ok for a 1 night stay, but we were staying for 6 night conference so it was not a great set up for us. For the room rates this hotel is getting, things like thorough cleaning practices should not be an issue.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 3, 2014
DebbieDNewJersey,
Thank you for taking the time to share your recent stay with others. I will be sure and share with Everett and the Team. While we celebrate the positive comments and appreciate them; I am sorry to hear that not all went well during your stay. To hear that we may have come short of providing you with a fresh and clean room concerns me. We take all comments seriously and I assure you that we are taking steps to ensure these areas are being improved upon. I welcome the opportunity to speak with you further to discuss these issues. We absolutely value you as a past guest and would certainly love to have you back with us in the future. I hope to hear from you soon.

Warmest regards,
Gloria Williams
General Manager
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Edmonton, Canada
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 28, 2014

Very convenient to cruise ports. Excellent shuttle service everywhere! Good breakfast! Recommend this hotel for stay while in Ft Lauderdale. Very helpful staff. Excellent post cruise service to airport!1

  • Stayed January 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 3, 2014
AudreyL,
Thank you so much for taking the time to share your recent stay with others. We appreciate your kind words of compliment. I have shared the good news with the Team.
It's nice to hear that our location worked well for you. We hope to have you back with us
soon. Please stop by the desk to say, "hello".
Warmest regards,
Gloria Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saskatoon, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed January 28, 2014

Stayed here pre cruise, excellent service, fast check in, close to the port and many restaurants, catch a hop on hop off bus right outside the hotel and explore the area. special thanks to Everett at the front desk for helping us secure a room post cruise after our flights were cancelled, we were able to check in as soon as we got off the cruise and the staff were very accommodating, will stay here again for sure.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 3, 2014
Averygrace,
Thank you for your kind words of compliment. I will be sure and share the good news with Everett and the rest of our Team! It's nice to know that your recent stay with us went well. The staff strive daily to provide all guests with the exceptional service they expect and deserve while staying at the Holiday Inn Express Convention Center-Cruise Port hotel. Our location is perfect for all travelers as we are just blocks from the cruise port and convention center. We are located only 3.5 miles from the Fort Lauderdale International Airport. Our hotel is surrounded by over 20 restaurants and shops... all within walking distance.
We value you as a past guest and hope to have you back with us soon.
Warmest regards,
Gloria Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
25 reviews 25 reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 28, 2014

Ms. Williams, the manager has a high morale staff. A greeting by Everett is always warm and effusive.
We have had several stays at the hotel and each has been delightful.
The transfers to and from our cruise ship were well handled

  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with this hotel

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Cruise-Airport, responded to this review, February 3, 2014
Izzyandal,
What a compliment! Thank you so much. What a pleasure to hear that we were successful in providing you with the excellent service you expect and deserve while staying with us. Our team take great pride in preparing for our guest arrival daily. Thank you for your kind words.
I will be sure and share the good news with Everett and the rest of our team. We value you as past guests in our hotel and look forward to your next visit. Be sure and say, "hello"!
Warmest regards,
Gloria Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Ft. Lauderdale Cruise-Airport

Address: 1500 SE 17th Street, Fort Lauderdale, FL 33316
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Fort Lauderdale
#18 Romantic Hotel in Fort Lauderdale
#24 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Ft. Lauderdale Cruise-Airport 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
Discover the Holiday Inn Express Fort Lauderdale hotel, an unsurpassed option among hotels near the Broward County Convention Center, Port Everglades and the Fort Lauderdale Hollywood International Airport. We are located in the heart of it all and offer a 24 hour complimentary airport shuttle. We are located one block from the north entrance of Port Everglades. Dozens of great restaurants are within walking distance. Our premiere location is also just 2 blks. From the Broward County Convention Center and adjacent to two large shopping centers. For only $1.75 Per person, any guest may catch the bus to Fort Lauderdale Beach or to the Galleria Mall right from the front of our hotel! Enjoy a tour of the Venice of America on the Water Taxi. We are a 3 minute walk to the nearest stop. We are the closest Holiday Inn to the Las Olas Riverfront & Shops at Las Olas. Our beautifully appointed guest rooms are designed with your comfort in mind. Each room is equipped with the comforts of home-- in-room coffeemaker, hairdryer, refrigerator, microwave, iron/ironing board, 32'' remote controlled cable TV (70 channels with HBO), and complimentary WiFi. Enjoy a unique hot buffet breakfast experience at our new Express Start breakfast bar served every morning in our lobby from 6:30am-9:30am weekday and 6:30am-10:00am weekends. We feature a great selection of fruit, juices, cereals, bagels, muffins, omelets or scrambled eggs, bacon or sausage, yogurt, fluffy biscuits and hot pancakes. Relax in comfort in our 100% non-smoking facility. ... more   less 
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Also Known As:
Holiday Inn Express Ft. Lauderdale Convention Center-Cruise Hotel
Holiday Inn Ft Lauderdale
Holiday Inn Fort Lauderdale
Fort Lauderdale Holiday Inn

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