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“Clean and great front desk staff” 4 of 5 stars
Review of Holiday Inn Express Ft. Lauderdale Convention Center-Cruise

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Holiday Inn Express Ft. Lauderdale Convention Center-Cruise
2.5 of 5 Motel   |   1500 SE 17th Street, Fort Lauderdale, FL 33316   |  
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Ranked #27 of 133 hotels in Fort Lauderdale
Seattle, Washington
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
3 helpful votes 3 helpful votes
“Clean and great front desk staff”
4 of 5 stars Reviewed August 29, 2013

Stayed for 2 nights because had an exam at the convention center. The front desk was very nice and helpful. They recommended some restaurants, which were very good. I also wanted to check out later than 11, which was no problem. Also was able to leave my luggage in a locked room instead of my car. Continental breakfast included, of course nothing superb but nice to have. Room was clean and bed was very large and comfy.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, September 2, 2013
Jenna T,
Thank you so much for sharing your experience with others. We value you as a guest and your comments are very important to us. I will share your kind words with the front desk staff. They strive daily to prepare for our guest arrivals. Our goal is to provide all guests with a clean, warm and friendly environment. It's nice to hear that we were successful! I look forward to your next visit and hope to meet you!

Warmest regards,
Gloria Williams
General Manager
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372 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
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English first
Senior Contributor
26 reviews 26 reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed August 18, 2013 via mobile

The holiday inn is a great and convenient hotel for cruisers. It was very nice and the staff was great. The lobby is small but nice and in the morning they have a small buffet for breakfast which was great. They also have a small gym and an office area. The hotel location is near a few stores, restaurants and cafe's. However if you are traveling to Fort Lauderdale with your family for a week I recommend another hotel that's bigger and has more amenities like a restaurant or a pool.

Stayed April 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 20, 2013
Grace V
Thank you so much for sharing with others your recent experience while staying with us. The Holiday Inn Express Convention Center-Cruise Port hotel is a small 78 room hotel located blocks from the Convention Center and the Cruise Port. We are surrounded by over 20 restaurants and shops... all within walking distance. Our daily goal is to provide our guests with excellent service and welcome them to a "home away from home" environment. Although we do not have a pool, at this time, we offer our guests the option of allowing us to transport them to and from our sister property located just a few blocks west of our hotel. I will share your kind words with our staff and we hope to have you stay with us again in the near future.

Warmest regards,
Gloria Williams
General Manager
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Austin, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 10, 2013

Came in August 2013 for anniversary trip. I was very pleasantly surprised. The property is very nice, clean and very friendly staff. The lady at the front desk is super nice and helpfull. They made me feel at home. The room is very nice and modern. Comfortable bed and very clean. The area around is very nice too and good restaurants all around. I wish more hotels had such nice friendly people as they do here.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 11, 2013
Mario R,
Happy Anniversary!
What a pleasure to hear from you that all went well during your recent stay. Thank you for sharing your experience with others. Our staff prepare daily to provide all guests with the excellent service guests expect and deserve during their visit. It is so nice to hear that we were successful! I will share the good news with the staff. The Holiday Inn Express Convention Center Cruise Port hotel is perfectly located. We are surrounded by over 25 restaurants and shops... all within walking distance. I look forward to having you stay with us again soon. Please stop by the desk to say, "hello"!

Warmest regards,
Gloria Williams
General Manager
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orlando
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 7, 2013

We stayed here for two nights. The hotel itself was a typical Holiday Inn Express, the room was ok, nothing special, nothing wrong with it. The mattress (which was a full, not a queen) was wayyy too soft for me, but my husband loved it. What was amazing about this hotel was the friendliness of the employees. Outgoing, pleasant and fun to talk to. Very impressed and other hotel managers should visit this hotel to see how a hotel should be staffed.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 11, 2013
Snoopy522

Thank you for your kind words of compliment. All of us here at the Holiday Inn Express Convention Center-Cruise Port hotel strive daily to provide our guests with the excellent service you expect and deserve while staying with us. It is a pleasure to hear that we were successful in our efforts during your recent visit! I will be sure and share the good news with the staff.
Not sure which room type you requested during your stay but our room setup is as follows: our King bedded rooms are King size beds and our double-bedded rooms are 2 full size beds. I am sorry to hear the mattress was a too soft for you. I welcome the opportunity to discuss this further with you. I would like to confirm in which room you stayed. I look forward to having you stay with us again in the future. Feel free to call and ask for me to assist you with your reservation request.

Sincerely,
Gloria Williams
General Manager
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Boston, Massachusetts
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 2, 2013

Like many other guests of this hotel, I stayed here with my family the night before our cruise. For that purpose, the location is terrific. You could walk to the cruise terminal - though I wouldn't recommend it as once you get there, it may be miles to your ship. 17th Street in Fort Lauderdale is a very busy street, and not easy to cross. For this reason, I felt it was especially important that there were many restaurant choices within easy walking distance on the same side of 17th St. Within minutes of the hotel are Carrabas and Carlos & Pepe's. A short distance further (maybe another 5 minutes) is the Harbor Shops plaza with more restaurants and Total Wine. The location is definitely the reason to stay at this hotel.

They offer a free airport shuttle, but you may need to wait quite awhile for it to show up. However, from the line up at the airport, this seems to be a universal problem for all of the hotels in the area. There were definitely people waiting for hotel shuttles longer than we did. The shuttle driver was very nice, and once aboard, it didn't take long to get to the hotel.

At check-in we enquired about booking a taxi to the cruise port the following morning. The woman at the front desk was very nice, but urged us to consider using their shuttle as she said the taxi companies wouldn't guarantee a van for us (we were a party of 5). Thanks to all of the helpful members over at Cruise Critic, I knew that the hotel's shuttle van would cost much, much more than the cab ride, so we declined. We ended up calling a taxi ourselves, and while we were a little concerned they wouldn't arrive the next morning, they did show up without a problem.

The rooms are small and standard - but exactly what we expected. The hotel offers a free breakfast in the morning, but the breakfast room is somewhat small and can get crowded quickly. On that morning there was a problem with the pancake machine, and the one man on staff didn't seem to care too much. However, a manager quickly appeared and addressed the situation.

As this is a hotel frequented by cruisers, it was not really a surprise that the lobby was a bit of a madhouse at checkout. The lobby itself isn't very large, and you had many people waiting for the hotel shuttle to take them to the cruise port. It was never too bad, but if you had a question for the front desk, the line was long.

Overall, I would say the location of the property is it's best feature. Our rate was high for what you're getting ($188), but I know that if we were staying during the week (so not the night before a cruise), the rate was much lower.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 8, 2013
mdr91,
Thank you for your review and for outlining the good, the bad and the areas of opportunities to improve. I am pleased to know that you found our location perfect for your needs. The Holiday Inn Express Convention Center-Cruise Port hotel is only 3.5 miles from the airport and 3 blocks from the entrance of the cruise port. We are surrounded by so many wonderful restaurants and shops... all within walking distance. While we are pleased with the good comments, we also value the negative comments as this gives us the opportunity to improve what we offer. We try and make sure our guests are well informed about the our amenities. The shuttle service to the cruise port is provide by an outside company and they charge $8 per person. We let our guests know that they have an option to select the shuttle or we call a cab for them which usually cost between $10-12 per car load. As we continually strive for excellence in customer service, we maintain the ideal of keeping guest satisfaction as our top priority. Your feedback will be shared with my staff and I assure you the it will help us make a difference and will ensure that our valued guests' needs and expectations are met. Thank you again for your review and we hope to have an opportunity of welcoming you back again soon.

Warmest regards,
Gloria Williams
General Manager
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Top Contributor
127 reviews 127 reviews
30 hotel reviews
Reviews in 40 cities Reviews in 40 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 27, 2013

Holiday Inn is located VERY close and within walking distance of Convention Center and Port. Has an ok breakfast, nothing special, but enough to get you going. The staff was VERY pleasant. Rooms are small but clean. Would definitely stay there again! Toilet got backed up during stay, they can very quickly. It really never flushed right during the stay. Also NO AC in the hallways of the hotel. HUGE temperature change between your room and the hallway.

Room Tip: All rooms about the same
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 1, 2013
LezaM
Thank you for your review and for sharing the good and the areas of opportunity to improve. I am pleased to know that you found our staff very pleasant, our rooms clean and that our location was perfect for you. Whilst we are pleased with the good comments, we truly value the negative comments as this gives us the opportunity of improving what we offer. I am sorry for the shortcomings you experienced during your stay with us (toilet and warm hallways).
I welcome a call from you to discuss these issues further. We continually strive for excellence in customer service and maintain our goal of keeping guest satisfaction as our top priority.

Thank you again for your review and we hope to have an opportunity to welcome you back soon.

Warmest regards,
Gloria Williams
General Manager
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Sydney, Australia
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 24, 2013

This was our 2nd stay at this hotel and we'd use it again. It is modest, well priced - value for money, and very close to the cruise terminal at Ft Lauderdale. The rooms are comfortable with all the usual hotel amenities. We had no problems with the breakfast (included) or the internet. It's a good place to stay for one or two days.

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ExpressCC17, General Manager at Holiday Inn Express Ft. Lauderdale Convention Center-Cruise, responded to this review, August 1, 2013
Twogoats,
Thank you so much for sharing your recent experience with others. All of us here at the Holiday Inn Express Convention Center-Cruise Port hotel appreciate your repeat business. We are the perfect location for pre/post cruisers as we are just blocks from Port Everglades Cruise Port and we are surrounded by so many restaurants and shop... all within walking distance. It's nice to hear that you enjoyed our complimentary hot buffet breakfast and that our complimentary WiFi worked well for you. I hope to have you stay with us again soon... and don't forget to say, "hello"!

Warmest regards,
Gloria Williams
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express Ft. Lauderdale Convention Center-Cruise

Address: 1500 SE 17th Street, Fort Lauderdale, FL 33316
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Wheelchair access Airport Transportation
Hotel Style:
#11 Business Hotel in Fort Lauderdale
#29 Romantic Hotel in Fort Lauderdale
#30 Family Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Ft. Lauderdale Convention Center-Cruise 2.5*
Official Description (provided by the hotel):
Discover the Holiday Inn Express Fort Lauderdale hotel, an unsurpassed option among hotels near the Broward County Convention Center, Port Everglades and the Fort Lauderdale Hollywood International Airport. We are located in the heart of it all and offer a 24 hour complimentary airport shuttle. We are located one block from the north entrance of Port Everglades. Dozens of great restaurants are within walking distance. Our premiere location is also just 2 blks. From the Broward County Convention Center and adjacent to two large shopping centers. For only $1.75 Per person, any guest may catch the bus to Fort Lauderdale Beach or to the Galleria Mall right from the front of our hotel! Enjoy a tour of the Venice of America on the Water Taxi. We are a 3 minute walk to the nearest stop. We are the closest Holiday Inn to the Las Olas Riverfront & Shops at Las Olas. Our beautifully appointed guest rooms are designed with your comfort in mind. Each room is equipped with the comforts of home-- in-room coffeemaker, hairdryer, refrigerator, microwave, iron/ironing board, 32'' remote controlled cable TV (70 channels with HBO), and complimentary WiFi. Enjoy a unique hot buffet breakfast experience at our new Express Start breakfast bar served every morning in our lobby from 6:30am-9:30am weekday and 6:30am-10:00am weekends. We feature a great selection of fruit, juices, cereals, bagels, muffins, omelets or scrambled eggs, bacon or sausage, yogurt, fluffy biscuits and hot pancakes. Relax in comfort in our 100% non-smoking facility. ... more   less 
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Also Known As:
Holiday Inn Express Ft. Lauderdale Convention Center-Cruise Hotel
Holiday Inn Ft Lauderdale
Holiday Inn Fort Lauderdale
Fort Lauderdale Holiday Inn

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