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“OK...but there are better” 3 of 5 stars
Review of Sheraton Suites Cypress Creek Ft. Lauderdale

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Sheraton Suites Cypress Creek Ft. Lauderdale
3.5 of 5 Hotel   |   555 NW 62nd Street, Fort Lauderdale, FL 33309   |  
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Ranked #79 of 133 hotels in Fort Lauderdale
melbourne,fl
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
“OK...but there are better”
3 of 5 stars Reviewed February 22, 2013

We stayed for one night this month, while attending a volleyball tournament in Ft. Lauderdale. We have stayed at several of the Starwood properties in Ft. Lauderdale, but required a two room suite this time. The Lobby is beautiful, but the rooms and service, while not terrible by any means, left a lot to be desired. Upon arrival in our room, we had two burned out lightbulbs. These were taken care of promptly. The room was decent, but the carpeting was pretty stained. We needed sheets for the sofa bed, which we were able to obtain at the front desk. We, also, needed extra pillows and towels. The pillows eventually arrived after repeated calls, but the towels never did. There was no trash can in the bathroom, and the blowdryer continually blew the fuse box. We will most likely stay at a different property next time in Ft.Lauderdale.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 27, 2013
I appreciate your feedback and am glad to hear you enjoyed our lobby, I would also like to extend my apologies for the inconveniences you have encountered. I have since then scheduled a staff meeting with our Housekeeping Executive and have discussed your inconvenience.
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513 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (114)
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English first
Zurich, Switzerland
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 21, 2013

We have stayed at this hotel at least twice a year for the past 7 years. Unfortunately, it has gone downhill because of poor maintainence. Carpets are dirty. Bathroom not clean; towel bar dislodged. Hot water was erratic. All tables in room were not clean. Scruff marks on all doors. One of the televisions did not work. Hair found on bed. Hotel had always a Housekeeping problem. Complaints, though, were dealt with same day.

Stayed February 2013, traveled as a couple
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Mike R, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 27, 2013
We appreciate your feedback and thank you for being a devoted guest; I would also like to apologize for the inconveniences you have encountered. I will schedule a meeting with our housekeeping staff to further discuss this matter.
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Surprise, Arizona
1 review
2 of 5 stars Reviewed February 21, 2013

This hotel is below the normal Sheraton standards. There was no safe in our room, it was difficult to sleep as the air conditioner kept recycling on and off. Either the room was hot with stagnant air or the blower would start waking me up. The room itself was nice but we would have preferred firmer mattresses. We've been in many Starwood hotels around the world but this is one to which we would not return.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 27, 2013
Thank you for your feedback, I would like to apologize for the discomfort the air conditioning issue caused you, i have since then met with our chief engineer and corrected this problem.
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Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 19, 2013

Stayed here in between two cruises. Can't say enough about the people managing this hotel, especially Mike Rice,GM. They went out of their way to make us feel at home.
Rooms were great. Clean and comfortable. Location right off highway made it easy to get around to different venues. Parking was convenient and well lit. Enjoyed the pool and whirlpool.
Overall a great stay and look forward to next year. We will definitely be back.

Room Tip: West side is best.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 27, 2013
We are grateful you took your time to comment on your stay with us, and are pleased to know you enjoyed our facilities and staff. We look forward to seeing you again.
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Ottawa, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 19, 2013

Overall this is a nice hotel but older and is located right next to the train tracks, a small airport and a busy road, so maybe booking a room at the back of the hotel would be better. The rooms where clean, the shower/tub needs updating. There is noise from the atrium, but like most hotels we find putting a rolled towel at the door helps stop the noise and because this is a suite style hotel by keeping the bedroom door close we did not hear any noise from the atrium.
A comment to management on their atrium bar and restaurant I would think if your prices where more realistic the restaurant might have a lot more people using it, come on guys $8.50 for a bowl of oatmeal when you can almost get a hole breakfast at IHOP for that.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 21, 2013
We appreciate you taking the time to comment on your stay with us, and apologize your room was not as serene as you would have desired. We will look into our pricing as well. Thank you for your feedback.
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Contributor
15 reviews 15 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 18, 2013

The hotel rooms are spacious and clean. The staff doesnt make any effort to go beyond guests expectations and the location is really bad. It`s right in front of a highway and there`s a also a train line that crosses it. If you stay in a room close to them, noise will definitely be a problem, specially if you are a light sleeper. It`s also very far from miami, but the price compensates it.

Room Tip: Choose a room in the back of the hotel. They are quieter.
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, February 21, 2013
I appreciate your feedback and i am glad to hear you were pleased with the service our team provided you with; i would also like to extend my apologies for the inconveniences you encountered with your room.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Andover, New Hampshire
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed February 18, 2013

We stay at the Sheraton last weekend the 8th and 9th before sailing out on Sunday. After reading some of the reviews my wife and I were nervous. But I guess we shouldn't have been. Our stay was great the girls at the front desk were great and the rooms other then yes I will agree need a little face lift we very nice. Thank you we would come back in a heart beat!!

Room Tip: Stay away from the train and not read into what some people write some are very very fussy.
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mike R, General Manager at Sheraton Suites Cypress Creek Ft. Lauderdale, responded to this review, March 11, 2013
Thank you so much for taking the time to share your experiences online. It means a lot to me and the staff that you took the time to let us know of your pleasant stay. And how much you enjoyed the staff at our hotel, we look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Sheraton Suites Cypress Creek Ft. Lauderdale

Address: 555 NW 62nd Street, Fort Lauderdale, FL 33309
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#79 Top resorts Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Cypress Creek Ft. Lauderdale 3.5*
Official Description (provided by the hotel):
The Sheraton Suites Cypress Creek Fort Lauderdale Hotel is located only a short drive from the Fort Lauderdale-Hollywood International Airport (FLL) and many exciting things to do in Fort Lauderdale. ... more   less 
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Also Known As:
Sheraton Suites Cypress Creek Ft. Lauderdale Hotel Fort Lauderdale
Sheraton Hotel Fort Lauderdale
Sheraton Fort Lauderdale
Fort Lauderdale Sheraton

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