We are happy to review this property and the staff. We arrived with a prepaid reservation at the Holiday Inn Express at FLA Exec Airport. We were greeted warmly and attentively by Alex. He was most helpful with handling the resistration, and requests that we had. We experienced a severe problem with a switched piece of luggage at the airport, and Alex called upon assistant general manager, Amanda Rambarran, for assistance. Amanda was amazing! She immediately called Southwest Airlines to help rectify the situation. Since we have had many experiences with employees who seem to care little about customer problems, Amanda was like a breath of fresh air. She followed up the initial contact, until the switch of luggage was completed, much to our delight. Amanda then made suggestions about take-out dinner that could be delivered, and continued to be resourceful, and extremely friendly and helpful.
It was obvious to us that the HR dept of the corporated entity involved, properly interviewed prospective employees, and selected outstanding people. Our congratulations to you, and to Amanda and Alex.
The Newmans, Raphael and Marilyn
- Also Known As:
- Holiday Inn Express And Suites Fort Lauderdale Executive Airport Hotel
- University Hotel Fort Lauderdale
- University Motel Fort Lauderdale
- Official Description (provided by the hotel):
- 'Quick Snack' Shop in Lobby ... more less
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