The first room obviously hadn't been used in ages. It was stifling hot and musty. I immediately turned the a/c on and it kept turning off. After it turned off for the third time I tried calling the front desk. The phone did nothing but ring and ring. After a few minutes later, I tried again. It rang and rang.
Having just flown across the country, from Alaska....and having driven to Ft. Lauderdale from Orlando, I was very tired. I grabbed my suitcase and returned to the front desk.
When I explained the situation to the front desk agent, she asked if I had called to have maintenance come up and check? Baffled, I explained I had not as I literally just checked in 10 minutes ago. I also explained how I'm from Alaska and would require a room with a proper a/c unit. I could tell she wasn't pleased with me, which may be due to the fact I took her away from speaking with the handsome gentleman at the front desk.
Other things to note about the first room, the top of the lampshade was filthy. The pillows on the bed had black marks all over them.
The second room, while it had a great a/c unit was still dirty! The table top by the bed had pen marks all over it, the arm chair had stains, the chair next to the arm chair was filthy and even the handset of the phone had crusty dirt on it.
It comes down to customer service and attention to detail. Both of which this Sheraton was lacking.
The restaurant wasn't open for lunch and room service was only available until 9:00PM.
- Also Known As:
- Sheraton Yankee Clipper
- Yankee Clipper Hotel Florida
- Yankee Clipper Motel
- Sheraton Yankee Clipper Fort Lauderdale
- Sheraton Fort Lauderdale
- Fort Lauderdale Sheraton
- Official Description (provided by the hotel):
- Welcome to the Sheraton Fort Lauderdale Beach Hotel, a landmark destination. This stylish Fort Lauderdale resort is a haven of hospitality and is located directly on the shores of the Atlantic Ocean. ... more less
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