My family travel a lot so every member has accumulated United mileage. This time we booked the hotel by using my 12 years old daughter's mileage account. We did the booking online. Everybody's information was enter into the reservation and the booking was confirmed. When we arrived the hotel, the not so friendly concierge staff asked for the credit card of the person who booked the room. I explained to her that it was booked thru my daughter's account and she is a minor. That's when I got a lot of attitude. I was told that a minor is not allow to make the reservation. I explained that I booked online. I had enter her information as a 12years old child and there was nowhere online tells me that I can't proceed and the reservation was made successfully. I then was asked to proof my daughter's identity. I show her the birth certificate and she said it was not enough because it has no picture on it. That was when I got really frustrated. At this time another staff approached and asked what happened. Then she said that the birth certificate is good because it has my name on it as the mother. At this time, the staff that gave me hard time unwillingly took my stuff and said "I am making copies and need to verify with the manager." One of our rooms were not ready at the time. Later on of the day, when I pick up the key of my room, she ask me for my ID again to make copy. Act like I was a criminal about to commit a crime. We've been gravelly a lot and stayed in all kind of different hotels, range from motel to 5 stars. Never experience this kind of attitude. Bad reputation of Ft. Lauderdale.
- Official Description (provided by the hotel):
- Enjoy stunning surroundings and 44 breathtaking acres along the Intracoastal Waterway at the Bahia Mar Fort Lauderdale Beach hotel- a DoubleTree by Hilton Hotel. Located near the International Swimming Hall of Fame, the Bahia Mar Fort Lauderdale Beach hotel is a water taxi ride away from the shops, restaurants and nightlife of Las Olas Boulevard. Stay active with water sports, indulge the option to sail away on a cruise or simply relax on the white sandy beach. Bahia Mar is only a short drive from the Fort Lauderdale International Airport and Port Everglades Cruise Terminal. ... more less
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- Also Known As:
- Bahia Mar Beach Hotel
- Bahia Mar Beach Resort
- Bahia Mar Fort Lauderdale
- Hotel Bahia Mar Beach