We had problems from day one. When we arrived we found out about there $50.00 Per Day incidental charge (to be paid up front). We didn't complain. We arrived a day early, booked a room and on the way up the elevator got stuck between floors (great way to start). Decided o.k. things happen its vacation. We were also very tired after driving 1200 miles. We basically just went to sleep. The next day we woke up to ants crawling everywhere and both of us had ant bites. We went to the front desk to be told it was no big deal we had to check out anyway. So, we rechecked in under our original reservation to be charged more incidental fees and the parking up front. All of this ended up being an additional $490.00. Then we find out we paid orbitz had confirmation and everything- well we were double charged for the room thru Bahia Mar and by the way per their front desk manager it would take upto 30 days to be refunded. We filed a police report and had it refunded in 4 days but we had to pay all the bank fees which were around $160.00. We explained that was not satisfactory. He basically said oh well.(the front desk manager Darvis). We began this conversation at 8:00 am and there were no new rooms open until 12:30pm- so we were basically stuck in the lobby- no apologizes nothing. Next thing we did was booked snorkeling thru the hotel. We get up the next day excited to go on our 3 hours snorkeling trip- left the marina everything was wonderful- boat anchors to start snorkeling- everyone on board had never been snorkeling before- The boat anchors and set us out in a huge pod of jelly fish. Needless to say we all got stung. Our 3 hour trip now became a 1.5 hour trip. No refunds- No recourse- another oh well. The water never stayed a consistant temperature in our new room as well as every other time we went out we had to get the cleaning lady (who spoke no english) to let us in our room because our door handle was broken. Come to find out from the baggage guy the hotel is aware of the problem they just figured again no big deal (he told us it had been broken for a few months). He even told us our room number not the other way around. We had the sprinkler system leaking on us while eating. You have to sign out towels at the pool but no one was ever there to sign them back in- which you sign a form if they are not returned there will be a $10 charge per towel. We then get a knock on the door it is a bell hop and the police- the water is not safe to drink and the ice is no good. We could get no further information on that. The next morning we call the front desk to see if we can use the ice machine and water to be told they don't know but they would recommend bottle water to brush your teeth, you should be able to make coffee though because that water gets boiled, and an attitude of why are you asking you shouldn't drink hotel water anyway. By the way bottled water was $1.75 per bottle. We received wake up calls at 6:20am for other rooms. They bring your receipt up to your room and slide it under the door about 6:45am but wake you up if you happened to be lucky and not receive an unwanted wake up call. By the way they also knock on the door before sliding the receipt under it- wouldn't want to scare anyway in case you open the door while they were leaving the receipt. We ordered an in room movie to be charged double because their system gliched and ran it twice- and they will not take one charge off because how do they know you didn't watch it twice. One night they had rented out a ballroom for a wedding and we ended up having to pay for parking 8 blocks away because there were no spots to park there. By the way no $20 refund for not being able to park there. All in all if you want to be treated disrespectfully, hand out your hard earned money, spend your vacation trying to get average accomidations and still be miserable it is the place for you!! Better yet save your time, your frustration, your energy and donate your money to a good charity in the end you'll feel better..