My husband had a conference at the hotel, and we decided to bring our children along to enjoy the beach. The hotel is under going reconstruction, please do not underestimate this fact!
Our room was fortunate enough to be located near 4 rooms that were having work done. As with most construction projects the noise was very loud. We are talking LOUD with banging, hammering, yelling down the hallway... Now most of you are not likely trying to allow for young children to take a nap (if you are do NOT stay here!), but this went on every night after it was dark outside, not exactly romantic or relaxing!
Now, I can assure you I am not hard to please. I would never have written in over little things like the person behind the hotel desk being unkind, or being passed up by a server to seat men in suits standing behind us in line at one of the restaurants, or the fact that our room really did need the reconstruction being performed on its neighbors, but all of this put together makes you wish you had spent a lot less!!!
Now for the positive: The staff for the most part was quite friendly, the beach and pool were nice and the kid activities were quite fun. One member of the hotel staff, even gave my children some beach toys left behind by another guest.
I sent a letter to Bill Marriott describing our experience. He then forwarded it to the hotel to then deal with because I received a letter from the GM of the Harbor Beach. It offered an apology and two nights stay in the hotel. (I gues they did not realize that I live in another state and would likely not be back)
Hopefully this helps you in making an informed choice!








