Went w/my husband who was in the city for a convention. I had stayed there 10 years ago and had had a wonderful experience. Beautiful setting and promised amenities; however, front desk staff was not accommodating. Upon check-in we requested a change in rooms due to poor view and small room (we were there for an entire week!) and was placed on a waiting list when we were informed that the hotel was overbooked for the first few days. When we made daily requests to be moved, we were ignored. Lots of construction surrounding the hotel and w/in the resort complex. Noisy outside our room. Door key didn't work all the time. When I got locked out, the maid indicated that our door was "always giving trouble". Terrible service in the hotel restaurant the first night we were there (had to ask for table setting) and very slow service both at night and breakfast. (ate there 3 times) Great valet parking staff, bellmen,and concierge assistance. They were the only ones who made us feel welcome.
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