I have zero time to write reviews on this site as a mom to 1.5 and 2.5 yr olds and a wife to a husband who travels for a living… I’m sure anyone in this position would understand. But there comes a time when a hotel completely takes your breath away and it’s not about what time you have because everyone should know about this place. I do like to keep gems to myself; but this is one everyone should know about because this staff deserves it.
I stayed at the Harbor beach March 5-7. From there we left for a cruise. I regret leaving because I never felt as relaxed as I did at the Harbor beach. A hotel that was completely sold out one of the nights and apart from the 1000 luggage pieces in the lobby the next morning, you would have never known it was full. I got an elevator in seconds. I got my room cleaned when asked. I saw the resident manager constantly. I’ve never seen someone so involved with their guests. When he was in our elevator he made sure to ask all guests how their stay was going and if he could help. If he noticed something out of place, he stopped to fix it. His professionalism is contagious because every employee aimed to please. The complete opposite from what I experienced just last March. I almost didn’t give this place another try but I am so glad I did!!!!!!!! It is under new management and this manager is PHENOMENAL.
My room wasn’t ready when I arrived at 9am but immediately the bellman took our bags, we changed our kids and headed over to the pool area. I guess to some people this is an annoyance? Well the hotel is not under staffed; they are everywhere working, cleaning, and trying to deliver the perfect experience. If your room is guaranteed and you need a place to lie down, head to the pool area and kick up your feet and relax.
The pool area is gorgeous. They just recently got all new umbrellas and chairs which provide a great amount of shade. The pool desk has complementary swim diapers in all sizes. They also serve warm chocolate cookies in the afternoon. They are delicious! Don’t miss this!!!! We also had lunch sitting outside overlooking the ocean = Gorgeous views. I loved the chicken quesadillas, grilled chicken sandwich (I added jalapeño), fruit appetizer, Hummus, and the other guests with us enjoyed their lunch as well. The head chef here made a point to greet his guests. What a great guy and even made hats for our girls.
The Surf club is in one word = OUTSTANDING. My kids are too young to be dropped off, but the staff still went above and beyond to show my kids a good time. They couldn’t play inside cause of their age but out front there is a water splash area for kids to run through and beach toys to play with the water. They also brought out crayons and markers for my kids to color, sticker activities such as door hangers, and anything else we asked for. My kids were so entertained on a daily basis and I couldn’t be more grateful. Thank you to the staff that took care of us!!! So appreciated! I did step inside and it is a kid’s dreamland. Areas such as a stage, computers, art section, and so on. I can’t wait for my kids to get older and actually spend more time there.
Riva is completely redone. It is gorgeous, open, and I love the indoor or outdoor seating options. Breakfast here is pricey but the view you have while sitting there and the food and service make it a place worth paying for. The servers were so helpful in attending to my children that my husband and I actually got to eat. Something that is very rare!!! The head chef also made a point to go around to tables and make sure guests were enjoying their experience.
My room: We stayed in the vice presidential suite. You want to talk about jaw dropping views? There are 3 balconies in the living room and the 4th balcony is located in the main bedroom. Each balcony has such stunning views I highly recommend paying and treating yourself to stay here. You can stare off to the ocean, watch the cruise ships going in and out to port, stare down at the pool, watch the sun rise and fall, it’s truly breath taking. You will see everything from this room. It’s the perfect room for a family or a couple looking to treat themselves. It has 1.5 baths (large bath in bedroom area and half bath in main area), a kitchenette sink and microwave, sub zero fridge and freezer, dinner seating for at least 6 in main area, living room had 2 large couches and 2 sitting chairs, 3 stools for a sitting area in kitchenette, a desk for business space. It’s MASSIVE.
Every day we went from a walk down to the main beach strip. I’m not sure why people think this is so far away but for us it was such a beautiful walk. The beach has a swing area, tons of slides for an overall great park. Further down there is basketball courts and even an outdoor workout spot.
This is an outstanding property, located on a beautiful beach. Management is everywhere. Staff is very helpful. When you are in the position to choose to do something with your hard earned cash or even points, don't hesitate to book this resort. They will provide a wonderful experience that you will remember for ages and hook you in to keep returning. A fabulous stay and we look forward to spending many stays here. THANK YOU!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.