I was planning a birthday weekend for my boyfriend and it was just a mess. For one do not get fooled by the pictures on the websites. I reserved my reservation on Hilton.com ,I asked for the tower room with a marina view and balcony with a queen size bed. Now when I got to the room , it was nice and clean but there was no balcony and the view was of the express way and everglades pointing towards the south . Again , that's not what I wanted. So I went to the front desk , they changed me into a room with a double bed, the rugs where dirty and old as heck . the balcony door was dirty with food and finger prints and different residues. The cabinet door broke, the beds felt dusty . there was dust every where. an horrible experience I will not go there ever again! oh and also when I went to the gym the machines where rusted and old with dust omg it was terrible.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 24, 2013
Dear Edward O,
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Thank you for staying with us and for taking the time to share your candid feedback. We apologize that we let you down for the birthday celebration. We looked at our website and see that the photo is misleading; it shows a king bed room with a balcony, while none of our queen bed rooms has a balcony. Thank you for bringing that to our attention so that we can correct the website. Cleanliness should not have been an issue; we apologize for the unpleasant experience and will work with those clean and inspect rooms to prevent recurrence. Our fitness center equipment will be replaced before the end of the year. We hope we can invite you back and make it up to you.
Neal Spivack, Director of Rooms, neal (dot) spivack (at) hilton (dot) com
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.