Arrived at 3 am due to delayed flight and slid my pre-paid receipt through the window. The receptionist told me she had almost cancelled my reservation, even though I had pre-paid. I had requested the quietest room. We got a room so noisy from the traffic that it was impossible to sleep. The next day I called the office and requested a room at the back. After an hour they told me to come down to the office, that they had only booked me for one night. I replied that I had given them a copy of the reservation for four nights. They said they didn't have it. I showed it to them on my computer. Still, that was not good enough. They told me to call the booking agency. After about 10 minutes of fussing around, I told them that I was a travel agent and had booked it myself. Suddenly, everything was OK and they gave me a quieter room at the back. Room was OK but no HBO, internet worked fine. Wouldn't stay there again. Too noisy from Amtrak.
