My husband, son and I were in Ft. Lauderdale for a convention (over 500 members), we stayed near the Bahia Cabana. Other members of the convention were raving about the breakfast at the Bahia Cabana so we planned to eat there during our trip. We arrived one morning a few minutes after 11 am, but they had stopped serving breakfast at 11. We went ahead and ordered lunch from the female server, who seemed pretty indifferent about us. She wasn't polite at all and seemed to be very rushed. When she brought out our food, I was sitting farthest from her which meant she needed to hand me my plate instead of putting it down in front of me on the table. When she handed the plate to me, it hit the glass of water on the table and it spilled all over the table, down the front of me (including my legs and feet) and all over my bench seat. She grabbed some napkins and started wiping the table. I asked her for some paper towels and she took two napkins from the holder on the table and handed them to me. When I tell you that water was all over, we're talking approximately 22 ounces of it....at no point did she look at me or say anything to me. She did not even acknowledge being responsible for the spill, let alone an apology. The food was excellent.
On our 2nd visit, we ordered breakfast. The food, again, was excellent but the service lacked (again). We had a male server who quickly took our order and again, seemed rushed. The breakfast we all had was delicious. As it was approaching 11 am a table of 10 entered. The server graciously informed them that breakfast was about to end so he took 3 of their breakfast orders as the rest wanted lunch. By this time, we were sitting there waiting for our dishes to be cleared. Apparently, our server was going off shift at 11 and another server was taking over. I only know this because he introduced her to the table of 10 and informed them of this. He proceeded to clear 4 other tables and give them their bill as we sat there waiting for him to clear our table. He was standing at the register several times which was only about 10 feet from us but made no eye contact with us at all to even acknowledge us, our dirty dishes or the fact we really needed our check so we could get to the airport and catch our plane. When he finally came over to clear our dishes my husband politely mentioned we were ready to go and the server made the comment, "me too"...and still....NO check!
As it turned out, he finally brought our check and the server made out with well OVER 20% gratuity...we didn't have the time to stick around and wait to make change.
Even though this was within walking distance of our resort, if we visit again, we WILL NOT eat at this restaurant again. Food was delicious, great outdoor patio dining, but the service, quite frankly STINKS! Living in a tourist town myself, this is totally unacceptable service!
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- Also Known As:
- Days Inn Bahia Cabana Hotel Fort Lauderdale
- Bahia Cabana Days Inn
- Days Inn Fort Lauderdale
- Fort Lauderdale Days Inn