When booked this hotel, I understood that this was not a luxury beach hotel. My boyfriend and I were only staying for a couple of days, we figured it can't be that bad. What I experienced was deplorable. This hotel needs to be shut down.
First things first, the photos are extremely deceiving. They try to make it look modern, but the reality is that the hotel needs updating as it's falling apart. The paint was chipping in the bathroom, the tiles were cracked, the sheets felt like razors, and not to mention that the wifi did not work. However, this was the least of my worries. As I was in the bathroom getting ready, a enormous cockroach crawled out from the corner. I've been to Florida many many times, and I know what a palmetto bug looks like. This was a cockroach. I even tried stepping on it FOUR times, and it still did not die!! I immediately went down to the front desk to speak to a manager, who was extremely rude. He tried to argue with me about what type of bug it is. Regardless of type, it's unacceptable. Only when I told him we were not staying here for the rest of our trip did he finally suggest giving us a different room. All said and done, they told us that there would be money taken off of our bill and that we would be upgraded to a "suite". (Just for your knowledge a suite is the exact same thing as a regular room, just with an extra table and more mirrors.)
The hotel staff was so rude. As we now have to move all of our belongings from one room to the next, not one employee offered to help. One staff member sat there and watched me as I lugged all of my bags up a flight of stairs. When I asked if he had a cart he told me the hotel didn't have one. Moments later I saw him helping a couple with their bags on a cart.
Finally we get into the new cockroach free room. The manager must have never told his staff that the room was now occupied because minutes later a cleaning lady walked right into our room not realizing it was now booked, AKA she walked in on my boyfriend and I having sex. Not only am I now disgusted but I'm mortified. Luckily I was on vacation and we never have to see her again.
One of the more annoying aspects of this hotel is the construction going on next door. It was obnoxiously loud and began at 8 in the morning. How frustrating it is when you pay money to relax and get away only to become more aggravated!!
This hotel does not care at all about the safety and well being of their guests. On my last day, I heard a violent argument between a couple in the room above me. I heard screaming, smacking, banging, and crying. I called the front desk to notify them. I told the receptionist what was occurring, and her reply in broken English was that I was trying to contact another room. I explained it to her numerous times, but I could tell she didn't know what I was talking about. The arguing continued for an hour and a half. I'm appalled that not one decent human being attempted to help or figure out the problem. It's disgraceful.
At first, I really did not want to put a bad review for this hotel, it's not something that I typically do, although after looking at my bill I had to. They charged us the full amount for each night, even after they told us they would take money off after the cockroach incident. I feel like I got scammed BIG TIME. When I'm on vacation I don't ask for much; clean rooms, friendly people, and peace. I got neither, instead I was repulsed, lied to, interrupted, and embarrassed. DO NOT GO HERE! The staff is by far the worst I've ever saw, and the management is a real piece of work. The only positive thing I have to say about the hotel is that the location was ideal. Otherwise stay very far !
- Official Description (provided by the hotel):
- Welcome to the SEA CLUB RESORT, a true Fort Lauderdale Beach Hotel, directly across from the Atlantic Ocean. Relaxed and affordable, where our guests enjoy the oceanfront Deck Restaurant & Bar or a light meal and a drink poolside, as the ocean does its magic. ... more less
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- Also Known As:
- Sea Club Hotel Fort Lauderdale
- Sea Hotel Fort Lauderdale
- Sea Fort Lauderdale