I read reviews for this hotel, and of course there were negative reviews, but I have gotten used to people complaining about water pressure. Vacations are supposed to be different than daily home life.
My wife and I take three vacations each year, and twenty years of that makes 60 vacations. I have never stayed in a hotel with worse housekeeping. Our washcloths were taken and not replaced. I found a housekeeper on another floor who had a stack of washcloths in her hands. She would give me only one. I told her I needed two. She refused. I asked her where the laundry was. She wouldn't tell me.
I went to the front desk. The girl at the desk called the laundry and told them to send two washcloths to my room. I thanked her. She did not reply. A simple, "You're welcome," would have sufficed. I asked for her supervisor. I complained to the brand new supervisor, Greg. He gets a gold star for actually listening to my complaint about the housekeeping and his immediate subordinate manning the front desk.
My wife told the housekeeper that if she is unable to replace the washcloths not to take them. Sure enough, the next day, we had no washcloths. This time I called the front desk instead of chasing the wild geese.
My wife and I always work out first thing in the morning so we can eat fat and sugar the rest of the day. We like to have a cup of coffee before our workout. To keep it short, if a hotel advertises coffee in the room, housekeeping should replace it when the guest has used it. Not a chance of that happening in this hotel. Anytime we ran out of something, we conspicuously place the empty wrappers on the end of the dresser closest to the entry. The not so subtle hint did not help a bit. While I am somewhat on the topic of morning workouts, we are not vacation-only athletes who clog up the equipment for those who include fitness in their lifestyles at home. Because the workout facility at the hotel was the size of a small walk-in closet, if you go, plan to find another facility for workouts, especially if the vacation warriors get to the gym before you. (Hey lady, if you peddle any slower, you'll be peddling backwards.)
A couple more things before I'm done. Plastic drink cups littered the elevator, straws and lemon slices included, and they were not picked up for a couple days. This was only slightly better than the vomit pile that dried in my hallway for two days. Yes, I felt like I was imposing in a college spring breaker hotel.
Let me end with a few high notes. The hotel is conveniently located within walking distance and a short drive of many activities. The hotel beach is very nice, as is the pool and hot tub (however, the pool rules aren't enforced, so the pool can be quite crowded with floating dragons and rafts).
The pool cabana bartender was very nice (the skinny white guy), as were several of the front desk staff.
Finally, for all you snobs out there, if you stay at this hotel, you will feel like the trailer park gave out "stay free weekend" coupons. The clientele seem to smoke like we're still in the 1940's (it is 2007, by the way--have you seen the commercials telling you smoking is bad?), the kids and parents are louder (no one disciplines their kids, probably because no one disciplines the parents), and I actually saw an old man and a skinny teenager stop just shy of a fistfight over the kid's splashing in the pool.
Finally, my wife and I had a really good time, because we know how to make our own fun. I'm just disappointed that of the vacations we have taken, most of which have been out of the country, that the worst hotel at which we have stayed is in my United States.