We arrived late on Friday 8/1 and the woman at the check in desk was very nice. I had received roses from my boyfriend and she asked about special occasion etc. She was very sweet. Our tv did not work but they did send someone up to fix it. Later that evening after we had been out for a while we came back to the room and it was about 80 degrees in there. We realized the ac wasn't working. They sent someone up and he fixed it and was actually very pleasant. He fixed it within a few minutes.
Saturday was amazing weather wise. We rented a cabana (which isn't made known until you actually sit down w/ your belongings and someone approaches you asking for $35.00 for the day). I feel like if the cabanas are on the hotels deck they should be part of the hotel and not be charged. That's kind of silly. Regardless, this was a splurge vacation so we purchased it for the afternoon. We were at the pool pretty early and the beach and the pool were lovely. It started getting crowded around 1pm but nothing crazy. We purchased two drinks at the Tiki bar (a little overpriced at $9.00 each for small cups) but the bartender there was really nice. He actually went on a search for mango for a mango margarita for me! We stayed at the pool area from about 9:30am to 4pm. We had some lunch at the restaurant on the pool deck. It was ok, decent food. The waitress was a tad "off". I asked for the taco salad with no chicken and she looked at me like I had three heads and said "well, that's odd". I don't eat meat so no, it's not really odd. However, she gave us a free order of french fries because I "didn't eat the chicken".
Saturday evening we wanted to order room service and realized we didn't have a room service restaurant menu in our room. We called down and they sent one up for us. We ordered simple sandwiches for dinner and the lady that delivered them to us was very friendly. She made sure we knew that the gratuity was included. I thought that was nice of her. Saturday late (around 11pm) we decided to go out and get some ice cream. As we were coming out of our room we noticed a huge pool of water coming out from the room next to ours. We heard the kids in the room yelling that the toilet had overflowed. We mentioned it to the front desk and they were sending someone up. I found it odd that when we returned there was no fan for the carpet because the water had leaked out about 3 feet. It was sewer water so I thought that was kind of gross. Regardless, it seemed like it had been cleaned up. (the next morning they did have a fan on it).
Sunday morning my boyfriend left and went to get coffee. When he returned he asked the front desk manager for a later check out as it's in the booklet that one can pay for a late check-out which would have been nice because my flight was not until 4pm. She barely let him get the words out before she started shaking her head saying no, no hotel is very busy, no. She told him we could stay till noon but that was it. He went to the restaurant and texted me to come down and have breakfast and that he had coffee from Dunkin Donuts. I got up and started to come downstairs. When I got down there he was sitting by the pool and said the waiter in the restaurant had flipped out on him for having the DD coffee on the table and said "You can't have that in here you have to leave". He said "We're going to eat breakfast here" and the waiter made him leave??!! It was coffee. I thought that was kind of ridiculous. It's not like we brought food in and sat at the table. It was two cups of coffee. We went back up to the room and I thought we could order room service and realized again, we had no menu for breakfast. I went downstairs to the front desk and it was almost like they didn't believe me that I had no menu. She questioned me and I was slightly irritated. I decided to check again for a later check out and before I could even get the words out she shook her head (this was a different staff member than my boyfriend had talked to) and saying "no no the hotel is too busy, no". Geez... maybe be a little more pleasant about it. We realize the hotel is busy but I also know that hotels keep rooms for later check outs. At that point I had had enough so we decided to go ahead and just grab something small to eat (at Dunkin Donuts) and chill in the room until check-out then go eat breakfast elsewhere.
Checkout was ok, nothing to complain about.
As for the room--the kitchen area was pretty nice to have and the room was clean. The side view of the beach was very nice but a little ruined when looking down on the dumpster area of the next building which was constantly overflowing. As other reviewers have stated the a/c units are quite loud but we didn't spend any time on the balcony much anyway.
Overall, would I stay here again? Probably yes because of the convenience of the beach and the lovely pool area. But the staff does need some customer service skills. Some of them are very pleasant but others not so much! I'm thinking about bringing my 11 year old daughter down in February and I might stay here again.
- Official Description (provided by the hotel):
- Located directly on the beach, Ocean Sky Hotel & Resort is perfectly situated minutes away from major attractions, restaurants and shopping. Newly renovated rooms are equipped with mini-refrigerators, microwaves, hair-dryers, in room safes, dataports and coffee-makers. All standard rooms have a side-oceanview, open air balcony. Oceanfront view, 1 bedroom suites are also available. Our large pool deck features an oversized jacuzzi, heated pool, tiki bar, watersports and cabanas. The resort also has an indoor/outdoor restaurant, fitness center, gift shop, nightclub and lobby bar. ... more less
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- Also Known As:
- Ocean Sky Hotel And Resort
- Ocean Sky Resort
- Ocean Sky Fort Lauderdale
- Fort Lauderdale Ramada