We chose this hotel because of its proximity to the airport and the cruise port. We always stay at Hiltons and Hamptons. We arrived and were sent to our room on the 7th floor. Soon as we opened the door, the strong smell of cigarette smoke poured out of the room. We immediately called the desk and said we were in a room full of smoke and were told by the lady who answered the phone that, no, we were not. The smoking rooms were only on the 2nd floor. I said, that might be the case but someone had been smoking in our 7th floor room. Desk lady said that was impossible. I asked for a manager. We were put on hold - forever - and went to the desk with our luggage. The desk clerk looked at us as if we were senile. That did not go over well. Eventually, the manager, Ramon, came out, apologized profusely, gave us dinner vouchers and had us moved. This is what should have happened right off the bat. At least Ramon knows what customer service is, even if his staff hasn't a clue. Not a place I'd recommend.
- Also Known As:
- Hilton Fort Lauderdale Airport Hotel
- Hilton Fort Lauderdale Airport Hotel Fort Lauderdale
- Hilton Hotel Fort Lauderdale
- Hilton Fort Lauderdale
- Fort Lauderdale Hilton
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