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“Poor "Transfer to Port" service” 4 of 5 stars
Review of BEST WESTERN Fort Lauderdale Airport/Cruise Port

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BEST WESTERN Fort Lauderdale Airport/Cruise Port
2.0 of 5 Hotel   |   1221 W State Rd 84, Fort Lauderdale, FL 33315-2349   |  
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Ranked #47 of 136 Hotels in Fort Lauderdale
Certificate of Excellence
Quincy, Massachusetts
Level Contributor
94 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“Poor "Transfer to Port" service”
4 of 5 stars Reviewed January 24, 2011

The hotel and staff were wonderful- friendly, helpful... the shuttle service from the airport was prompt for us- although the shuttle is used for 4 other hotels and so I could see how you may have a wait.
That being said- the shuttle service that they offer to the cruiseport for $8/person was very poorly executed. There seemed to be only one shuttle running and it was used by several hotels. We stood outside the hotel for 90 minutes waiting for a shuttle with 10 other guests. My suggestion is to forget the shuttle and grab one of the numerous taxis which come through the parking lot every few minutes. We did- it cost the same as our 2 shuttle passes. I think that if the hotel had asked guests to purchase tickets prior to departure ( so they would have an idea of how many guests needed shuttle service) things would have gone much more smoothly and their guests would leave with a better opinion of the hotel.

  • Stayed January 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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707 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Pensacola, Florida
1 review
5 of 5 stars Reviewed January 6, 2011

I planned to stay only one night, but circumstances turned my one night into a one week stay. The front desk and manager went above and beyond to extend my stay, and helped with every request I had. They were friendly, caring, efficient, and humane. Sometimes one caring person can make all the difference when you are a stranger on your first visit in town. Wi-fi service was spot-on every time I needed to use it. The room was extra nice, extra clean, and the bed was genuinely comfortable. The cable service was good. The temperature control in the room was excellent, compared to a hotel that cost three times the price that offered no climate control at all, in spite of the thermostat on the wall. There were also plenty of room delivery services available from local dining establishments for those times when I just didn't feel like having to go out to get a good meal. I definitely recommend this hotel to others, and will definitely stay here again. This hotel was much better than the "luxury" hotel I stayed at in a freezing cold room. Also, the parking is free!

  • Stayed December 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Southfield, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed December 29, 2010

Room was fine, free breakfast was OK.
They are no longer offering free transport to the cruise port. It will now cost $8 per person.
They do pick you up at the airport for free.
location is OK
if prices are competitive including shuttle to cruise port I would use this hotel again

  • Stayed December 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Daytona Beach, Florida
1 review
5 of 5 stars Reviewed December 26, 2010

We chose this place because it was close to the Port. We went to the desk to get directions to a parking/shuttle service we had the name of when we were leaving. There we met Carl Donvil, working at the front desk clerk. He was busy. The small lobby was full of people. Carl offered to call to try to find out where it was; which he did. They told him to look on the Internet for directions. Great. Carl then told us that the hotel had free shuttle service to the Port, we could leave our car there for $10/day (cheaper than at the Port) and suggested an independent shuttle service when we returned. Multiple problems solved quickly and easily. We returned. Our car was fine. We really appreciate his quality service.

  • Stayed December 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Key West, Florida
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 20, 2010

Came to S. Florida to visit family for Christmas.I had originally planned to stay at Comfort Inn (on Stirling) but found the place to be a total dump. Called Victor at Best Western and he offer a kind welcome to us. The hotel is new and in excellent condition. I highly recommend this place, People like Victor make traveling a pleasure.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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Central Illinois
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 stars Reviewed December 18, 2010

We stayed at the Best Western Fort Lauderdale Airport/Cruise Port specifically for its reported convenience to both the airport and the cruise port. It is close to both but convenient it is not.

Their pick up service at the airport was fine although we heard other travelers complain that they had a long wait. Our problem occurred the next morning on our way to the cruise terminal. It became clear that the Best Western was not prepared to move all of their guests to the terminal in a timely fashion. Not only did they only have 1 small bus running, this bus also collected guests from as many as 3 other hotels in their chain - and the Best Western was apparently last in line.

We waited with many other guests for at least 45 minutes - and 1 full bus to pass. When it became clear that it would be at least that long additionally, we grabbed a cab - although our room fee had included transportation to the terminal.

In addition, the breakfast area at the Best Western is not large enough to accommodate the number of guests the motel serves. Many had to stand. Additionally, no staff appeared for long intervals to refill empty serving trays or to empty (the only) overflowing trash can.

The motel does have free internet service but only 1 machine so there was often a waiting line.

Sadly, I can not recommend this motel - at least not to anyone with airport to ship plans.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
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Haifa, Israel
Level Contributor
28 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed December 9, 2010

We have stayed at this hotel before and after a cruise from Ft. Lauderdale. The hotel is in an excellent location, very easy to access from either Miami or Ft. Lauderdale airports. The hotel offers a shuttle to the port. However since it's on a first come first served basis, I think it's much easier to rent a car (parking at the hotel is free) and use the free shuttle from the port to the car rental service at Ft. Lauderdale airport. Breakfast is simple but adequate (especially before all the food on the ship...), there is a small swimming pool, the rooms were clean (and roomy) and the staff was friendly.

  • Stayed December 2010, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Fort Lauderdale Airport/Cruise Port

Address: 1221 W State Rd 84, Fort Lauderdale, FL 33315-2349
Phone Number:
Location: United States > Florida > Fort Lauderdale
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#37 Family Hotel in Fort Lauderdale
#40 Romantic Hotel in Fort Lauderdale
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Fort Lauderdale Airport/Cruise Port 2*
Number of rooms: 54
Official Description (provided by the hotel):
Two-Story Hotel, conveniently located in the heart Fort Lauderdale, minutes from Interstate 95, Convention Center and Airport. Ideally located in the heart of the Ft. Lauderdale Air and Cruise Port, the Best Western Fort Lauderdale Airport/Cruise Port provides comfortable accommodations for business and leisure travelers to the area. Each spacious, well-appointed room is fully equipped with complimentary high-speed Internet access, cable satellite television with HBO, microwave, refrigerator, coffee/tea maker and iron/ironing board. ... more   less 
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Also Known As:
Best Western Plus Fort Lauderdale Airport / Cruise Port Hotel Fort Lauderdale
Best Western Fort Lauderdale
Fort Lauderdale Best Western

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