Although the Pelican Beach Resort is beautiful and the rooms are well appointed, The guest service was by far sub standard.
Upon our arrival we met HOURI at the front desk. Needless to say she in no way shape or form belongs in customer service...unless it involves collections, harassing consumers to pay their debts.
We have stayed at hotels around the world and have never received such terrible customer service.
The only nice part of our stay were the gentlemen in valet, the bar staff and houskeeping...they were great!
Also the hotel is 100% non-smoking...Fine. However, they would direct you to an offsite location that was not conducive to smoking unless of course you wanted to dispose of ashes and butts on the ground or on the beach!
Even the managers on duty were not very congenial.
If I were the owner of this multi-million dollar luxury hotel I would fire all of my H.R. personell and all of the front desk staff. What an embarassament for the investors of such a fine property.
Needless to say Pelican Beach Resort will not be on our list or any friends, family, distant relatives, etc. as a place for vacation.

Sincerely,

Jeffrey A. Clay

jaclay67@yahoo.com

I made reservations at the Pelican Bay Beach Resort in Fort Lauderdale one month in advance. I specifically asked them if they were under any type of construction and was told NO. We arrived on July 27th at about 4:00. We were able to immediately check into our room (which was very pretty and clean). But the hotel was under construction! They hammered, sawed, drilled until 6:00 pm and then began it all again the next day at 8:00 am. They also make a huge big deal about being a 100% non smoking place, but their private beach is littered with cigarette butts. It was disguisting. All the smokers stood at the bottom of the steps to the beach smoking away. You couldn't get back to your hotel room without having to go into their smoke cloud. It was truly a joke. Maybe they ought to let people smoke outside and provide ashtrays for them and they would not be littering the beach. Also they make a big deal about being the only hotel with a lazy river. Well, it was broken. They didn't tell me that either when making reservations. When I told the front desk about the construction and the beach they acted as if it was news to them. We stayed that one night and checked out the next morning. We didn't know where we were going to go, but we ended up in Lauderdale by the Sea at the Sea Lord. It had some problems too, but at least it wasn't under construction! Pelical Beach Resort overrates itself. It's not that great.

This hotel is absolutely beautiful, with a wonderful staff that goes out of their way to be friendly and helpful. The beach is beautiful and the hotel sits right on it. The pool area is small, but very pretty, and our kids loved the small lazy river. They have a huge porch with rockers overlooking the ocean. Our room was spotless and the bathroom is roomy. We had a room with two queen beds in one area, separated by a door from a sitting area with a sleeper chair, a couch, and a small table and chairs. We had a lovely balcony overlooking the ocean. If you are looking for a hotel for a quiet beach getaway, this is the place for you!

My husband and I and our three kids (2,5 & 7) just came back from a 9 day vacation at the PBR. It was perfect in every way. I cannot say enough good things about this resort. The staff was EXTREMELY helpful and went out of their way to make sure we were having the best time. The waitress at the bar would bring our 2 year old cherries in a little cup because she remembered that he liked them. We received complimentary ice cream certificates upon arrival and the popcorn that starts popping at 5 was a yummy treat. One night my husband and I wanted to order room service to get 2 cheeseburgers and even though they were not on the menu they gladly made them for us and the portions are huge no matter what you order. Make sure to go the the Aruba Cafe for dinner and Sunday brunch- fabulous, casual and right on the water. La Bamba is also a wonderful place to have dinner- many locals were there and the waitstaff was super.
The pool and lazy river were fabulous. We could have stayed in them all day everyday. Some people have written that the resort did not have umbrellas but all you need to do is ask the life guard and they will get them from a little shed. The towels and lounge chairs were all complimentary. T
The room was fabulous. When our kids slept my husband and I were able to sit on the balcony or watch tv. The beds were very comfy. The porch that overlooks the ocean has rocking chairs that you can sit in an enjoy an ice cream or a beautiful sunset. One night we actually ordered dinner from the bar and a waiter brought our dinner out there. It was great.
The valet parking is $12 a day. As someone else said in their review-accept it and move on. Our car was always ready for us when we came down.
I cannot say enough good things about this hotel. For 9 days we did not have 1 complaint. We will definitely go back!!!